Green Mountain GrillsReviews of greenmountaingrills.com

I paid close to $300 for the Danial Boon portable grill. When it worked I got great BBQ. When it didn’t work I got great customer suport. Two years I have had this grill. I have replaced the control board twice, the fan, the auger, the heating element twice and the thermo probe four times. I want to report that GMG comped most of these parts under warranty. They also sent me brand new grill racks for free. I can not say enough regarding the fantastic customer suport offered by this company. My family learned early on when I said I was going to be using my smoker that we probably would be ordering out. Like I said, when the grill worked it did great. However three times out of five I had to contact customer suport to get the grill to work. This added two to three hours to my time line. I would go through ALL the trouble shooting processes before I called. I became very adapt at trouble shooting issues. Then would call them when I was out of options. I let go of the use of the thermo food probe, after three new probes that worked every once in a while, I just used my own pocked probe. Using the Wi-Fi mode worked every once in a while as well and went out at the worst times. I over cooked hundreds of dollars of meat. When I first researched this company I believed the grilles were made in America. I was told on my 5th or 10th customer suport call that the grills are made in China, “if it were American made it would have cost a LOT more” he said. Today, two years and many cold nights of not getting my GMG to do it’s part in our family get togethers, I finally bit the bullet and took it to the recycling bin of our local dump. I took a picture of it there, it was a sad moment. But I was tired of not being able to depend on my smoker.

My grill didn't work out of the box! I was sent replacement part, and then another of the same to finally get it working. Then I keep having fires (yes I clean it) and this last one melted the grill body, it was 20 months old and they wouldn't stand behind the warranty!!

Horrible experience with Green Mountain. Bought a brand new unit and turned out to be a dud. I never asked for a refund, just a way to repair it as I'm in Ireland. Customer service just politely bounces you around until you give up. They knew I had no recourse to sue or return since I'm not in the states. For the money I wish I would have bought a Traeger, almost all my friends here in Ireland have one and there has never been a problem. Shame on you GMG, all it would have taken was a circuit board and as you produce your product in China I'm sure it would have cost you nothing, Don't buy a Green Mountain Grill. PS it only took them two years to respond to this with yet, no help whatsoever.

Have had two grills from GMG, I’ve had a great experience with both. On my older (7 years old or so) Davy Crockett model I eventually had to order some replacement parts. Customer service was great and the replacement parts were reasonably priced.

My grill was not running correctly and not coming up to temperature. I called in to customer service and I was sent to the Wi-Fi department. They helped me update the grills firmware. And the grill is up and running again. I am back to smoking. Thank you Green Mountain. Great customer service. I am very happy that they were there to help me.

I own 2 GMG grills and I have had nothing but positive experiences with them. I have had to call in and get parts replaced and I actually get to speak to someone, even if I have to leave a message, I get a call back. Always get my issues resolved in a timely manner and customer service is great. The grills make great food and I enjoy the Wi-Fi features as well.

Buying a GMG has been a disaster. Will work manually but app only worked for a week now nothing. Customer service have been polite and tried their best but this thing just won’t work! I see a return in the near future!

I purchased a Daniel Boone Prime smoker and it came with 2 years warranty. I used it a few times the first year and it worked fairly well. I did notice it did not regulate the temp very well, usually 10 degrees hotter than the programmed temperature. After the first year I tried to update the firmware. This is where the night mare began. After several attempts to update the unit I was finally sent a new control panel. Unfortunately the unit now became totally unpredictable for temperature. Set at 225 the temp would only go to 160 and then after a couple of hours it would go to 335 and higher. More parts arrived and to date I have had 4 new control panels, 4 new power packs, 3 new fans, and one new igniter. I was instructed to take it to a dealer for repairs. They fixed it and it worked well the first time I smoked some jerky. One week later while getting ready to smoke some pork belly, the temp was set at 160 and the unit quit. No power....nothing. The technical support team at GMG have been awesome to deal with. The problem is with management and their representative for Alberta. He has indicated he wants me to take it back to the dealer for more repairs. The technical team and the repair dealer have both indicated they do not know why the unit is not being replaced? I have spent over 200.00 on gas taking this unit to the repair dealer, lost hundreds of dollars on meat which was overcooked with the temp control issue and now the rep wants me to spend another 200.00 on fuel to take it to the repair dealer plus my time. I have several friends who have Traegers and swear by them. I would definitely NOT recommend anyone to buy a GMG as they are mostly made in China and the company does not want to stand behind their product. With the cost of the Daniel Boone Prime, meat loss, fuel and time I am out well over 3000.00 Extremely disappointed in the loss of money and the fact after almost 3 years I still don't have a working smoker.