Green Mountain GrillsReviews of greenmountaingrills.com

DO NOT BUY!! save yourself the grief and it never fails but seems to always happen to not work over a holiday. I have the non wifi version and this thing has been a piece of junk. I have replaced the auger, the thermal sensor, the fan, the meat thermometer probe twice finally said forget it and got a handheld one, the heat shield as it warped so bad wouldn't fit right,the stainless steel lid as it warped, the low pellet sensor, the igniter 5 times YES 5 TIMES now here it is a little over a year later and the igniter is out again. I replaced it end of June beginning of July 2021 it is labor day 2022 and it is out again, got ahold of gmg customer service and holy moly are they rude, see reply below from their customer service. Each time a part goes out I have to pay someone to replace it, while I know some parts are easy to do, isn't so easy for a handicapped person. They perhaps should research why the grills breakdown so much. My grill also sets under a covered porch and is covered when not in use, the inside is rusted so I had to scrape it so it doesn't come loose in food. The drip tray is currently warped but I'm not putting more money in this. The grill is expensive without all the additional cost. I do not think it unusual to expect it to last like a stove, heaven knows it cost as much or more!! They told me I can light it with a torch lol cuz I bought an expensive grill to pull everything out each time to light it. Also said I should replace the wiring harness and component board if the igniter keeps going out, the cost of those two things is about 200$ NO THANKS!! They have sent some of these parts for free but again not really free as it isn't like they send a person to do it, not to mention the huge inconvenience of not being able to use it while it is down. Reply From gmg customer service -------- Original message -------- From: GMG Support support greenmountaingrills.hs-inbox Date: 9/5/22 10:38 AM (GMT-06:00) Subject: Re: Db grill We have placed an order for the igniter to help this time. This is a one time replacement on the part. If any future parts are needed they will need to be purchased. Best, GMG -------- Original message -------- From: GMG Support support greenmountaingrills.hs-inbox Date: 9/4/22 10:39 AM (GMT-06:00) Subject: Re: Db grill you can still use the grill by manually lighting it per the below video. Thank you GMG

I think it time for a new grill This Jim Bowie worked great for the first year and a half the temperature has been off since the beginning of this season so they sent me a new control board and fan. Replaced both temp is way off. Called customer support and they were very helpful walking me through thing but still can’t get temp right. I purchased brand new $100 thermometer and did the ice water test to check and GMG is 100 degrees off from that I tried calling tech support but got voice mail left message 2 weeks ago and no call back tried calling today and got voicemail. Called Rec Tech grills 4 times today and every call was answered as well as all of my questions This Green Mt Grill is going to be available to my local scrap yard

Well in a way I’m glad to see these other reviews with the same issues I am having. These grills are not worth the money. Customer service did try, well one of them went above and beyond and video called me and helped me with my grill the first time. Again the issues continued I called back looking for this gentleman and well he doesn’t work there anymore. The one person that goes above and beyond is not there anymore SMH! I have had so many issues with this grill. I bought my first one super excited took care of it and it crapped out after 6-7 months. I called and complained they finally swapped it out for me… literally 5 months later it happened again. A brand new grill crapped out! It’s so damn annoying. I have to to take all the guts out watch the pellets feed into the fire box wait to see a flame then proceed to put the heat shield, grease tray and grates back on. It was working!!! Yes!!! For about 2 hours then the temp drastically dropped from 275 to 80! Talk about low and slow! I was pissed ruined my dinner plans with my family. It always happens. They are not dependable. I call GMG and I get the same answer “must be your auger and your board” replace both. So I replace both and it works for the first 3-4 cooks then bam back to the same damn story! I want my money back. Spent over 1k for this thing. I should have done a little more research before purchasing this piece of junk and went with a RecTec or a master built gravity smoker/grill. Friends haven’t had issues at all with those. I don’t know what else to do other than report them to the BBB. I never ever write reviews but I just had to. It’s been a damn headache. Friends have asked me if they should get one and my answer is ABSOLUTELY NOT!!! You’re better off with a Weber and a smoke tube. Seriously GMG make better products if you’re going to charge the prices you do. Your older models without the WiFi and all the bells and whistles seem to be the better smokers. Once you changed up your technology they have gone downhill. If it ain’t broken why fix it?

I was surprised to see so many negative reviews here regarding customer service. My Jim Bowie ignitor or thermocouple failed the SUNDAY before fourth of July this year 2022. I call Green Mountain at 9am on a Sunday fully expecting to get a robot. Instead I spoke to a very helpful gentleman describing my problem and in 5 minutes they had shipped me replacement parts on my grill that was 7 years old. Fantastic customer service and very refreshing, thank you!

Green mountain customer service is awful, I spent over $1100 on a peak 2 months later it stopped working. Called customer service 5 times, 3 times got voicemail and no call back, 2 times I was hung up on. SMH awful how do I get rid of this yard art

For the money I spent it stopped working within a few months (Jim Bowie model). Had replacement parts and still bad. Tried it again and I have to dig all pellets out even though it’s covered with a Green mountain cover. So disappointing when you went to use your grill and it never works. If I had more time I’d file with the better business bureau. Do not buy!!! Better off with Traeger or pit boss.

I’ve had the Daniel Boone a couple years, and I have spent so many hours of my life on the phone with them, mostly it’s for the App not connecting they’ve replaced the board a couple times and then say it must be my Wi-Fi, But it works fine for my TV’s garage door openers (X4) my sprinkler system, door bell and security cameras. I’ve been so frustrated I don’t even use it anymore, I’m looking at just getting a Trager and starting over. DO NOT PURCHASE A GREEN MOUNTAIN BRAND!!!!

Just terrible. Don't buy.