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Green Beast Gaming (greenbeastgaming.com) has 58 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
greenbeastgaming.com
Website
greenbeastgaming.com
Category
Computers & Phones
Location
Chantilly, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Placed an order with a quoted ETA that has now passed. Zero response to any of the emails or messages i have sent through their chat feature. Absolutely unacceptable to ignore messages and emails. Should have known it was a scam when they didn't have a phone number.
it has been over a week since my first attempt at communication, so it's not a "customer didn't give us time" issue.
They were super responsive when BEFORE i placed my order though. it's almost like they get your money and run.
IC
Isaac C.
Good product but late and no communication.
I ordered a pc from them for my girlfriend and it runs great! The website was super easy for choosing parts and it arrived fairly quick. I ran into 2 issues, one was that it arrived about three days late. Apparently there was some shipping problems that i wish I was alerted on but three days is honestly not a huge deal, its just upseting because i payed $89 for express shipping and it arrived after my girlfriends birthday. The second issue is that there was no communication. They didn't respond to any emails or messages, which made me worried about arrival time and the state of the pc. Overall it's been a decent experience, I got what I wanted and fairly quickly. Bad communication but the fantasticly priced and well made product has more than made up for it.
Response from Green Beast GamingAug 20, 2025
Dear Isaac,
We're glad to hear that you received a "fantastically priced and well made product" - that is what we work very hard to build and deliver to each customer, ASAP.
We refunded your $89 Express fee within a week of delivery. Anyone who receives their machine after the promised date is eligible for this refund. Please contact us after successful delivery to request it (this is simply to ensure you're satisfied with the product received and didn't cancel before shipping).
Even though we paid $120 for a FedEx Priority Overnight label, it unfortunately didn't include weekend delivery. We noticed this error within minutes of pickup and immediately called them, but even after offering to cover any additional cost to add weekend delivery, FedEx was unable to assist. We sincerely regret that error, and have used it as a learning experience to ensure we double-check that weekend delivery is included for urgent shipments.
Finally, we've now completed our expansion to a new location, which allows us to hire more staff and store more inventory so that we can offer the best service to a customer base that's rapidly expanding every day. We also extended our July 4th free part upgrade offers to all customers from June 27th - August 1st, and paid for faster shipping labels on many non-Express orders, as we do everything we can to make things right.
We wish you and your girlfriend many happy years of gaming together on our machine, and look forward to supporting you further if any questions arise.
KA
Kaitlin A.
Way to long shipping time
Kinda hoping my pc will ship before 2 weeks cause i know pc companies that ship faster than that.im devastated to wait long time for it when my birthday passed:( please ship my order sooner!
JS
Jay S.
PC is great. Communication could use improvement.
i ordered a PC in mid february and got it on march 11th. the estimated delivery date when you order is far from accurate, but i do understand these things can take time. don’t panic if you haven’t gotten it by then, it will eventually come, just likely not when the order confirmation page says it will.
pros:
- the PC works great!
- every part that was advertised is indeed in the case
- the RGB lights have a lot of different settings and it’s easy to change them
- it was a really great deal for the PC itself, and especially so considering i didn’t have to build it. very convenient and at the right price point.
cons:
- the parts on the inside are black, and the ones in the photo were white. mildly disappointing, as the color had been a major factor in my decision to purchase this specific PC, but not so disappointing i don’t want to use it/send it back
- trying to get ahold of them was a nightmare. apparently, they were in the process of redoing their communication system, but there wasn’t any indication that it was happening. i heard back once it was finished, after sending 6 emails over 2 weeks.
- my shipping label was created, and then wasn’t sent out for a week. i’m not sure what happened there, and when i asked what happened i got no answer. but it was shipped out eventually.
editing to add: i did ask about the color but just heard back from them. they gave me some resources and links to find what i needed!
Response from Green Beast GamingMay 10, 2025
Hi Jay,
We're glad you're enjoying your PC, and that we held our promises, even though there were some regrettable issues.
You're right, our chat system was being upgraded during that time, but we're now able to reply to all messages much faster, and they're better tracked internally. We have a new FAQ, which explains the shipping label issue: https://greenbeastgaming.com/#reamaze#0#/kb/shipping-and-delivery/i-got-a-tracking-number-but-my-pc-has-not-moved-yet
You can also message us at any time for a manual review of your order, last-minute corrections, or the most exact delivery update.
As for parts, the PC shown had the 240MM water cooler upgrade, which was matched white to the case. If you order a white, gray, or pink PC with any cooler except the standard air cooler you ordered, it will be white. Both AMD and Intel standard coolers are black. Also, we now offer 850W, 1000W and 1200W power supplies with white cables, standard. You can also contact us for more specific white motherboards, GPUs, or any other parts.
Best Wishes,
GBG
KK
kevin K.
Placed and order for a pre-built with…
Placed and order for a pre-built with 3-4 upgrades. Contacted green beast the following week and explained to them it was a birthday gift for my Son and was hoping to have it by a certain date. Not only did they make that happen they had it here two days early than originally anticipated. They were great with communication, getting back to my questions every step of the way, the pc arrived and is incredible. My son could not be happier. Would recommend these guys any day of the week!
IY
I Y.
No response
I had placed an order in early of February and had no response from them after the expected delivery date has passed. I had to go through my credit issuer to inform them of product not received to dispute the charges. I would not recommend this company.
Response from Green Beast GamingMay 10, 2025
Hi,
We're sorry for this negative experience. We had a message backlog in February and some replies were delayed. We also moved to a significantly upgraded chat system to ensure all messages get replies in a timely manner, and better organization internally.
Anyone can request to cancel an order at any time, up until the PC is picked up by UPS. If you submitted a chargeback and we didn't deliver the PC by then, we didn't dispute it. There's also a free 30-day return policy after date of delivery.
Best Wishes,
GBG
JD
Josie De J.
Doesn't respond to email. Never received PC.
I ordered a PC through this company at the beginning of the month, receiving a confirmation email. Eventually, the latest date of delivery came around, and I hadn't received a shipping notification. I reached out several times to their different emails (which are their only form of communication--no phone number), and never received a response. The chat portal on their website yielded the same. I don't mind having things ship later than expected, but when there is no communication, and no responses to any emails, I believe the business practice is, in itself, questionable. I had to reach out to my bank to dispute the claim, and also reported to the FTC, just to be safe. A learning lesson for me, I guess.
Response from Green Beast GamingMay 10, 2025
Hi Josie,
We're sorry you had this negative experience. We had significant message backlogs in February, especially when some models of GPUs were nearly impossible to source at the time. Our new chat system has enabled us to reply much faster to all messages. We cancelled your order with no record of a chargeback on our end. Anyone can request to cancel an order at any time, up until the PC is picked up by UPS. There's also a free 30-day return policy after date of delivery.
Best Regards,
GBG
IB
Ian B.
Nice build long delivery
It is a very nice quality build took a little long to ship becouse it was so close to Christmas but over all it's good it does look kinda like a scam especially when it takes a while to arrive but it's not a scam it's just a w company a little small but very fun to do customisation on and very nice telling me what fpc I get at the lowest settings (: