Marileila was very helpful with the start up and transition of our answering service. She was available and answered all questions walking us through the set up for a smooth transition. The service itself is comprehensive and we were able to customize to fit our needs.
Response from NotifyMDMay 26, 2026
Thank you for your fantastic review! Welcome. We’re thrilled to hear that Marileila helped make the setup and transition process smooth and stress free. Providing personalized support and customizable solutions is important, so we are glad we could tailor the service to fir your needs. We appreciate your trust in our team, and we look forward to continuing to support your business.
LM
Life Matters Counseling and P.
They are so timely to get back to you
They are so timely to get back to you. I had to change up my call flow a couple of times and they were very accommodating. The App is user friendly and I always know who has called when and what for.
Response from NotifyMDMay 26, 2026
Welcome and thank you for the wonderful review! We are delighted to hear that our team was responsive and accommodating as you refined the call flow. It is important for our team to ensure it’s set up to your specifications. We appreciate you sharing that you are finding the notifyMD app easy to use and that the call details provide the visibility you need to stay informed. We appreciate your trust in us and look forward to supporting your business for years to come.
DL
Daniel L.
Great experience, smooth launch and happy providers
We have been working with notifyMD for several months now on after‑hours call triage for our clinics, and it’s been a great experience. It’s been incredibly helpful having a workflow in place to distinguish which calls need immediate paging to a provider and which calls can be logged for the front desk the following day. The on-call providers are also much happier! Everything is up and running smoothly at this point. Ivana has been especially wonderful to work with.
Response from NotifyMDFeb 18, 2026
Thank you so much for your thoughtful review and for trusting us to support your clinics’ afterhours call triage. We’re truly pleased to hear that the launch process was smooth and that the system is helping clearly distinguish urgent provider paging from calls that can wait for the next business day. It is especially meaningful to know your on-call providers are happier and that everything is running smoothly. That is exactly the outcome we strive for. We will be sure to pass along your kind words to Ivana as well. She will be thrilled to hear she has made such a positive impact. We appreciate the opportunity to partner with you and look forward to continuing to support your team in the years ahead.
NP
Neil P.
NotifyMD is a reliable, trusted, and crucial member of my care team.
Practicing family doctor and physician-leader with experience growing practices across a dozen states over the last 20 years here. Access to care, especially after hours, is my top goal, helping patients in moments of crisis make quality decisions that map to their values and preferences. NotifyMD is a reliable, trusted, and crucial member of my care team.
Response from NotifyMDOct 14, 2025
We are deeply grateful for your feedback and the opportunity to collaborate with you. Supporting healthcare professionals who prioritize patient access and quality care drives us every day. Thank you for choosing NotifyMD a trusted partner in your mission. We look forward to many years together.
KH
Karyn H.
My experience was vastly different from…
My experience was vastly different from the other reviews here. John was wonderful, but after the onboarding the company seemed disorganized. My calls weren’t initially answered as we agreed. I wasn’t given the 30 day free trial period as agreed and I was charged double for one month--I had to contact an executive to get some of these issues resolved. I did get a free trial after several phone calls. Then I was charged for a couple of months after I had terminated their services. To cancel you have to complete a form, even though their website says an email will suffice and they will continue to bill you for 30 days. It wasn’t personalized service by any means. It was just an answering service and my experience was unpleasant.
Response from NotifyMDApr 9, 2025
Thank you for taking the time to share your feedback. We appreciate your recognition of John’s exceptional service, and we will be sure to share your kind words with him. We’re sorry to hear that your experience did not meet your expectations, especially after the positive interactions with John. It’s never easy to hear that our customers are dissatisfied, but we appreciate the opportunity to receive constructive feedback, as it allows us to learn, grow and continue improving moving forward. We’d like to kindly make one clarification that the free trial is actually seven days not a full 30 days as indicated in your response. Reviewing your account, this was provided to you with a few days grace from September 20 – 30, 2024. We take all feedback seriously, and we truly regret the issues you faced with communication and billing. Our goal is to provide a seamless experience, and it’s clear that there are areas we fell short. We have thoroughly reviewed your concern and have taken proactive steps to address it. Thank you for taking the time with our Senior Vice President to discuss them recently. We wish you all the best and continued success in your endeavors.
MA
Matthew
Ivana W is amazing!
NotifyMD is an exceptional service for managing after-hours communications. I would however like to draw attention to one person who is the reason I am switching my large practice to NotifyMD and that is Ivana W! Her professionalism, responsiveness, and genuine care are truly commendable. But what sets her apart is her creativity in tackling challenging issues. She has provided invaluable guidance to me and my team, helping us make informed decisions. I very much enjoy working with her and am looking forward to expanding our services with NotifyMD under Ivana's help and guidance!
Response from NotifyMDApr 30, 2024
We're so happy to hear that you're experience has been so great! Thank you for choosing to make NotifyMD your trusted partner. Recognizing that each organization we work with is unique, the partnership with our customers allows us to customize and design customer-specific solutions for how we handle every call. We are passionate about providing the support that our customers demand, and frankly deserve. Ivana certainly goes above and beyond to ensure questions get answered, problems are solved, and that as your partner we are an extension to your business. Your feedback is a testament to the hard work of our NotifyMD team, and we cannot wait to share it with them. We look forward to a long and prosperous relationship!
GR
Greg
Great service and team
John and his team have been fantastic to work with from first contact through implementation and now in a steady state.
I work with a lot of vendors in my role, and everything is always great when there aren't problems. When a problem inevitably comes up is when you really get a feel for the company that you've partnered up with and can see how they respond. NotifyMD has always provided clean, timely communication on issues, follow-through and follow-up on resolutions, and really has been a great partner in that sense.
The service itself I would recommend to any HCP that finds themselves being woken up in the middle of the night for things that should wait until normal business hours. They script exactly how you would like it set up, go over every single call scenario with you to get clear instruction on how you want it handled, and then deliver exactly what is promised on day one.
NotifyMD is one of those companies that I'll keep in the back of my mind and absolutely recommend to anyone I work with or for.
Response from NotifyMDMar 20, 2024
Thank you for trusting us with your patients! Greg, we appreciate you sharing your feedback on your experience over the last 6 months with John and our team. Together they make sure your call scripts match your unique practice and specialty protocols. As your trusted partner, it’s notifyMD's goal to help our customers run smoothly with enhanced screening. We hold notifications to messages that can be handled during office hours, per your unique protocols, while answering every call with the same care and attention that you would. We look forward to a long and prosperous relationship!
BL
Brian L.
NotifyMD is always the best...such good…
NotifyMD is always the best...such good customer service...if there is ever an issue, they go to great lengths to make sure it gets solved. They are such a pleasure to work with!
Response from NotifyMDMar 7, 2024
Thank you for taking the time to share your feedback and for choosing us as your trusted partner. We have enjoyed learning about you and your business over the last few years. We know you work hard to best serve your patients. So do we. Our goal is to serve as an extension to your business by combining the human touch and best-in-class technology to create a unique experience for our clients. We will share the complement with our customer service team, they are integral to our combined success.”
