BFF
Inaccurate estimate and antiquated payment options
I am not a contractor. I called and explained that I wanted to replace my wooden steps with composite materials. The estimator excluded critical parts including stair risers , a 20 ft board and caps for the posts. When my contractor picked up the goods we all expected the order to be correct and complete. Due to the inaccurate estimate,my project couldn’t be completed in 1 day as was anticipated. Thus my contractors had to waste time going to Home Depot to hunt for supplies. Since they were unable to get all the supplies needed, my back step replacement project is delayed. Additionally after calling twice to try to pay for the goods , the process to pay this company is antiquated. If you do not want to go to the store to pay in person, you have to call with a credit card number , which increases a customer’s risk to fraud or you can mail a check which is much too slow. Why should a customer be inconvenienced to pay for goods when there are so many secure & automated options available for businesses ?Overall, I did not have a good experience. Due to the missing items,I will have to deal with them again . However that will be the very last time .