Great RailingReviews of greatrailing.com

Always check your order. You can order 1 thing or 100 things and they will always mess it up and assume no responsibility for it. It’s great that their incompetence cost me money and time 😑

1. Take that guy off answering the phone .. He says he’s the answering service .. put him in back counting screws .. 2 The women who helped me 5 stars she handled sales call with ease and completed transaction ..

Terrible service. No one answers the phone , Götz directly to answering service. Left multiple messages but no one ever returns phone call. Unless you drive there no help available.

the product is good but the managing of the delivery is horrible. when the delivery was mad missing a spray can. they said they will do overnight delivery. however, I had to follow up a few times to get the item. The staff does not care. when the fence was getting installed one more item was missing. Now my project will be incomplete and they said they will deliver the missing item a week later. Very disappointed with the place. they should own up to their mistake support the request!

Pre-paid for material which they had in stock but did not have for delivery 2 weeks later, now I’m getting a runaround as to when it’s going to be available,,,,

I am not a contractor. I called and explained that I wanted to replace my wooden steps with composite materials. The estimator excluded critical parts including stair risers , a 20 ft board and caps for the posts. When my contractor picked up the goods we all expected the order to be correct and complete. Due to the inaccurate estimate,my project couldn’t be completed in 1 day as was anticipated. Thus my contractors had to waste time going to Home Depot to hunt for supplies. Since they were unable to get all the supplies needed, my back step replacement project is delayed. Additionally after calling twice to try to pay for the goods , the process to pay this company is antiquated. If you do not want to go to the store to pay in person, you have to call with a credit card number , which increases a customer’s risk to fraud or you can mail a check which is much too slow. Why should a customer be inconvenienced to pay for goods when there are so many secure & automated options available for businesses ?Overall, I did not have a good experience. Due to the missing items,I will have to deal with them again . However that will be the very last time .

This company is horrible to work with. I have been here three times for three different jobs in the last six months. Every time it's just as bad as the previous. The people that work there have poor attitudes, loaders are lazy and don't want to find your stuff. I had to call to make sure everything was ready. The one person said, well, it was marked for pick up yesterday, so it should be done. We asked to confirm it's 45 min one way, and I don't want to waste time. They called to say it was done, sent my guy there, and he had to wait because they weren't finished. If I could give 0 stars I would.

don't normally write reviews good or bad but man every time I go to great railing it gets worse and worse. everything about my experience was terrible. customer service is the worst. we received decorative rails for our fence but got square posts. emailed about it and they just stop replying. Their yard is a disaster, unorganized, no one has a clue of what they're doing. Our company delivery guy loaded himself no one was there to help and it took 3 hours to get loaded. if your truck is medium to large don't even pull in. too tight of a yard which explains why their own fork lift drivers run into the inventory! Wouldn't buy from here if this was the only place that had vinyl fence in this vinyl shortage. Bring your money somewhere that it is valued.