Daniel V.
Close to impossible to make sense of…
Close to impossible to make sense of the owner portal. Just trying to find the balance in my account and justify that balance via transactions is very very difficult. An owner's job should be made easier by the statements-not harder. The quantity of useless material could be lessened by a simple statement each month that shows income, expenses, balances and disbursements for each unit. I'm still looking after 1 hour!
Response from Great Jones Property ManagementNov 4, 2019
Hi Daniel, Thank you for sharing your feedback with us. We completely agree that the statements we provide you should make your portfolio transactions easier to understand. We’re disappointed to hear that this has not been the case in your experience. As we continue to develop visualization and reporting that will improve transaction visibility on your home(s), we will include your feedback as part of our exploration process. Additionally, please note that you can review a high-level intro to our Portal here: https://www.youtube.com/watch?v=hjDRg8mt2a4 and schedule a demo with our Support Team to answer any specific questions you may have. If you feel that any of your feedback has been left unaddressed, please reach out to us at [email protected] so we can troubleshoot directly.