Lori H.
not paying for a code!
I don’t understand their reluctance to actually do their job & SHOW a property. I’m sitting outside a garden st, Clearwater rental & I truly believe its the place for me but Kyle hung up on me when I called to see it/get the code. I registered, took pictures of myself & my license, entered my credit card but I’m just not willing to pay $$ for a code to see if I like a rental property. And nobody else has made me pay to get a code. I wonder if the owner knows that people want to see & potentially rent their property but these guys won’t send someone to meet me or give me the lockbox code. I’m sitting at the property & *rly* like it. And to be hung up on when I said I wasn’t paying $$ to get a code? Come on... use your words. Do better. Try to communicate. It’s called being professional. Which this agency doesn’t appear to be. Sadly for the property owner of 803 Garden.
Response from Great Jones Property ManagementNov 21, 2019
Hi Lori, Thank you for sharing your feedback with us. We're disappointed to hear that you had a negative experience when attempting to look at a unit that you were interested in. Our Self Show lockbox system does require a credit card before administering a code in order to protect the owner's property from possible vandalism and theft. We charge a one-time $1.00 fee, which gives you credit for 20 different showings at any of our owners' units. While it is our desire to provide a seamless experience for both the prospective tenant and homeowner, it is our utmost importance to protect the properties of our owners. We have a standard operating procedure for property showings and we're disappointed to hear that it did not meet your expectations. We hope you understand why this verification process is an important one for us. Our goal is to not get you to pay to see the units, but to provide a secure process for both you and the homeowner. If have any additional questions or comments about this matter or questions on future showings, please email [email protected] and we'd be more than happy to help guide you through the process. Thanks!