Great Jones Property ManagementReviews of greatjones.co

Hmmm Smiles, just wish everyone all d best We can’t blame ourselves for things that didn’t work our way, we keep trying everything……sometimes we need rest, we get tired, we wanna give up. It’s worth it even though it wasn’t enough

AVOID AT ALL COST, this company is a scam. They have been managing my property for almost a year and have not been able to get it rented. Everyone at Great Jones is impossible to get in contact with. Even when squatters were present, they did not show any interest in providing their assistance. If they do provide a response, it is weeks later and does not provide any clarification. Their responses were very vague and indirect, they clearly did not want being informed at all. They have charged me multiple duplicate transactions that they themselves, confirmed to be a mistake, but never provided a correction and I still had to pay out of pocket to get my remaining balance cleared. The water and electric company had to reach out to me in order to pay my utility bills as no one from Great Jones were responsive. Come to find out, they were charging me for the same utility invoices that I had to pay for separately. I demanded countless times, invoices/payments for these bogus transactions that they were charging me for, but they never could provide any proof. All the renovations and repairs for the property were done by a "third party contractor", or so I thought. Turns out, the contractor was a family member of the PM that was in charge of my property. This same contractor did a terrible job at repairing my property to the point where the home inspector would fail my property for the same reasons the contractor was supposed to fix. In summary, Great Jones has no interest in providing good service and will scam you with no hesitation. You will be paying out of pocket for every mistake that they make. Nonetheless, the biggest mistake made here was putting my trust in Great Jones, and letting them "manage" my property.

From the time I moved into my place I had issues. They lied to me and my neighbor and said we had separate meters and it turned out to be a lie. They refused to fix my roof and floor the septic tank started to overflow into the yard and no one ever came to fix it so I called the city and they cited them multiple times to no avail. May 1,2023 my home was condemned by the city of Jacksonvilles code enforcement. I've been contacting them about my security deposit and for some reason they're giving me the run around I've contacted lawyers. Everytime I had issues with my home I put in work orders and sometimes they'd do them but the most part they didn't but they would threaten and harass me about the rent. I stopped paying when someone from latchel told me the home owner said he didn't have enough money to make the repairs. I left my home and stayed with a friend because as I stated my yard was flooded with septic water and I work for Coca-Cola. I've been out that home sense may and they still haven't sent my security deposit. I have all emails and pictures of the damages and them refusing to fix the home. I wish we could post pictures because the world needs to see this.

If I could give less than 1 star I would. This property management company is the worst. I had them manage a duplex in the Indy area. There's no local maintenance team, they use subcontractors. There's not even a number you can call for issues. You can only email or text, and then have to wait until the actual local management calls you back. I can't tell you all of the horrors I experienced with them. Their business model is trash. Landlords and tenants should get a class action suit against this company. DO NOT trust these people with your property.......

I've been renting from a private owner for years. I have a disabled child who's a deaf mute and suffers from seizures. He sold the property to Great Jones, who vowed to continue great service without any adjustments. The first thing they did was raise the rent. A few months later the A/C went out. I submitted a work order and called. Left four voicemails. It was summer time. I couldn't let my family suffer. I paid out of pocket to have the A/C repaired. July I noticed a warter leak in my walk-in closet coming from behind the wall. I called left messages. Sent text and emailed with pictures. They responded with a phone call saying my lease was not renewed. To vacate the property. They kept my deposit. I work for a property management company. So I left the property "Rent Ready".

As a landlord I am so disappointed that I select Great Jones as my property management company. While things were good initially, the past 6 months were a nightmare. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. Now I also have to spend money on attorneys to get my money back from them. Terrible company. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews.

I wish I could give it less stars. I have NEVER in my life had to experience a property management company like this. I stayed in my home for 1 year and did not run into any issues until December 2022. My original lease ended Feb 1, 2023. They advised of a non-renewal which was likely due to selling of the home. They shut my water off and tried to blame my next-door neighbor and disregarded the work order all together. I was without water a little over a week. While in the process of working with the City of Jacksonville, I decided to reach out one last time to get this issue resolved because it was going to turn into a legal matter. I then get a response from a rep (Hope) who looked into the matter and told me the reason of the water being off was NOT because of my neighbor and that they were going to look into it. They ended up turning the water on. I moved out and into my new home with another company of course. I filled the move out form prior to me moving. I received an email on 2/27/2023 asking for my new address to send me the owed security deposit and I had 48hrs to respond (remind you, I already provided this before moving out) I responded back to their email that EXACT same day. I have never heard anything back. It's now 3/13/2023 and I've sent over 14-20 emails and they NEVER respond. I'm under the impression they are now moving shady. This is the last thing I want to get so that I can finally leave what this property has caused behind me. My best advise that I can give to anyone that is planning, or in the process of dealing with this company. 1) PLEASE UNDERSTAND YOUR RIGHTS AS A TENANT 2) PLEASE KEEP ALL DOCUMENTATION AND HAVE A PAPER TRAIL 3) PLEASE PLEASE PLEASE PLEASE!!!! GO TO THE CITY OF JACKSONVILLE, OR WHOEMEVER FOR YOUR LEGAL MATTERS! THIS PLACE IS ON THE RADAR! 4) READ REVIEWS, I DID NOT LOOK UNTIL I WAS ALREADY KNEE-DEEP DEALING WITH THEIR CRAP AND LAST 5) DO NOT GO THROUGH THEM PERIOD! IF YOU DO LIKE I SAID KEEP A HEAVY PAPER TRAIL. TAKE THINGS THE LEGAL WAY IF YOU NEED TO AND TRUST ME, SOMETHINGS YOU ARE GOING TO HAVE TO DO NOT DESTROY YOUR PEACE OF MIND DEALING WITH THEM. I MOVED OUT 1/31/2023 WENT THROUGH THE 30 DAY PROCESS OF THEM DOING FINAL INSPECTION AND SENDING ME AN EMAIL OF ALL DETAILS OF AND THE BALANCE OF MY SECURITY DEPOSIT THAT IS TO COME BACK TO ME, I STILL HAVE NOT RECEIVED ANYTHING NOW MY BIGGEST FEAR IS THAT IM GOING TO HAVE TO YET AGAIN STRESS AND FIGHT JUST FOR THINGS TO BE HANDLED THE RIGHT WAY. THEIR MORAL OF CHARACTER IS OUT OF THE EQUATION

I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating.