Victoria
Awful!
Awful! I hate giving them one star, I wish I could give them negative 10. I couldn't say how many things went wrong with this company. Essentially they barely worked until the 3 month contract, when the guarantee to reimburse you for management fees ended, and then they didn't work at all for a month until I fired them on September 30th. It took them 3 days to respond to that and I had to threaten them with the Better Business Bureau before I got a response. I still have not been paid for October and have received none of deposits that are left. I've tried everything to try and work things out. The pay seems all messed up. Each month the pay has been much lower than rents, they don't usually return calls or emails within 3 days or sometimes never. If you have new properties to add they don't care. I asked them for 3 weeks to do something about my new properties and they did nothing. So I had to advertise, take applications and rent them and they still wanted me to pay them management fees for that month. To make it even worse they blamed me for interrupting them in front of some other owner because I called during their meeting. How was I supposed to know what they were doing? I had called 3 days previous with no returned call so I was just following up. There was always excuses, blaming other people including myself. No taking responsibility for the problems, almost no communication, and confusing who to talk to. My tenants were constantly calling me complaining about they couldn't reach them, charged late fees when they didn't know who to pay due to unreturned calls, and many other complaints. Great Jones, especially Justin, would snidely apologize but who needs apologies when you hire somebody to do a job, not only did I have to do the job myself which Justin told me "if you wanted it done on your timeline you'll have to do it yourself because I am too busy in Indianapolis", I had to work harder and more hours than when I managed the properties myself because of the time of trying to reach them over and over, tenants calling mad and finally having to pay them on top of it. Horrible!!
Response from Great Jones Property ManagementOct 23, 2019
Hi Victoria, Thank you for sharing your experience with us. We strive to make owning and scaling your portfolio with us as easy and stress-free as possible. It’s incredibly disappointing to hear that this was not your experience with us. To directly address your open questions about the monies in question. Per your management agreement, your October distribution was paid out just before leaving this review. You should have received it by now, but it typically takes up to 2 business days to process and be deposited into your account. Your security deposits, similarly, should be in your possession now or on the way shortly. From your feedback, it sounds like communication and responsiveness has been the root of all of these troubles. We do not take this lightly and are actively working on improvements to the systems, processes, and teams that enable us to respond and communicate more proactively. We’re disappointed that we won’t be able to share these improvements with you, but we hear your frustrations and understand that there is more we could have done to make your experience better. If you feel any of your feedback has been left unaddressed, please don’t hesitate to reach out to us directly at [email protected] so we can troubleshoot directly.