Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Theodore T.
Nov 1, 2022
Great customer service.
Great customer service.
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Herlinda H.
Nov 1, 2022
Everyone Is Friendly and Courteous
The employees are always friendly and helpful. You don't have to wait long to be waited on. The main floor is small enough so that you feel you belong and that everyone knows you!
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Nick
Oct 10, 2022
Automatic Payments
I like almost everything about Great Basin except the original setup of my automatic car payment. I thought that since I set everything up online as per instructions everything was good. But apparently not, I had to call customer service to find out why my payment had not been debited. They took care of it for me, apparently, I didn't understand the instructions completely. Or, they weren't clear, which I feel they weren't.
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Kevin B.
Oct 9, 2022
Horrible service and customer care
Horrible service and customer care. Their website works from time to time, and you need to catch a chance to get some info from them. Calling them is not an option either since you must wait too long. I waited 20 minutes in line and just hung up on them!
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Martin D.
Oct 1, 2022
I’ve been a family member since 2006…
I’ve been a family member since 2006 and they have been very friendly, helpful, loyal and trustworthy not like other banks that were stealing from me. That’s why I have many years banking with them and many more to come. Thank You So Much for your great business GBF Credit Union!!!
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Jeromi
Sep 17, 2022
Was at office trying to get online…
Was at office trying to get online setup. Didnt approve acct fast. So they told me to head home and wait. Got denied needs different a credit access? Number. Don't want to drive all the way across town to resolve. Some tech support would be helpful.
Response from Great Basin Federal Credit UnionSep 19, 2022
Hello. That sounds frustrating, I'm really sorry. Our eBranch did send you an email with some more information. Please take a look and give us a call at your earliest convenience.
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Anna B.
Aug 10, 2022
A Satisfied Customer
I've been a customer for a little over 2 months. I needed assistance to open my account and received it. Any time I have a question, I receive an answer. Their accounts website is easy to use. All in all, I'm very satisfied.
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charles S.
Aug 10, 2022
very friendly staff and took care of…
very friendly staff and took care of everything I needed right away. But after I got home from the bank a week later got a letter in the mail saying that they need proof of insurance for the loan. Why wasn't that matter brought up while I was at the bank.
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