Gray LineReviews of grayline.com

Un bus sempre pieno e affollato, l’attesa quasi di un’ora, staff sgarbato. Tutto pessimo. Tour a Roma.

Went on a Golden Circle tour in Reykjavik. Very organised pick up and tour was amazing. Michael was an excellent tour guide and so informative. He explained everything as we went along and we even got to feed some lovely Icelandic horses as we had made good time on the tour. Definitely worth it liked the earlier tour time of 10am.

Took their city tour in Porto. It was horrible! The audio never matched the stops. And was badly organized with the actual stop number and the one displayed one the map!

Duane our driver was excellent, went out of his way to be helpful, informative and witty. Tour was excellent and would definitely recommend Grey Line Tours.

Our short Iceland break was made more enjoyable and memorable, especially with Darren our tour guide and Kamil the driver. Darren did not only share about the Golden Circle which was our tour for the day but also a shared a lot of Icelandic culture. A major plus! Coach was comfortable; the travel (from pick up from our hotel to going back to Reykjavik) went smoothly. Thanks so much and job well done!

Completely disappointed and ripped off by this company. Emailed a complaint and no reply. We were told to be at the bus stop no later than 7am as they leave at 7.15am. Multiple times we were told not to be late as the bus would leave at 7.15am without us if we were at all late. 6.35am we arrived there. We never got on a bus until after 8am, unsure what time it eventually left at all because two people were late, and supposedly didn’t turn up. After the trip was booked we got a WhatsApp telling us that the Naples part of the trip is cancelled and they would give us 3.30hours at Pompeii instead of the 2 hours. Sadly we only got the 2 hours and the tour guide was in such a rush we missed so many things to see. This was something I personally wanted to see for over 10 years. The tour guide spoke 100mph, us and many others couldn’t understand him. We felt like we were constantly running after the guide as he was extremely quick walking through the place in such a rush. The hotel they took us to for breakfast that we had to pay for was more than 3x times the price of anything else in Rome. Advising us to eat breakfast which we did, but not saying your getting your lunch in just over an hours time. Absolutely disappointed in everything from the start to finish in this trip and basically feel it wasn’t worth the money one bit. The fact a part of the trip was cancelled and not rectified and we still got charged the full amount is disgusting.

My trip was to Dubrovnik from Split. Coach ride to split approx 3.5 hrs leaving at 7am. I was told there would be stops on route but to bring snacks. Luckily I had a very early breakfast as my pick up was 06.40. The first stop for toilet breaks was not until after 9am and there were no facilities to buy anything, not even water or coffee, yet we stopped for 20 mins & had passed service areas with drinks & toilets. On raising this rather than a proper explanation I was informed it would take too long for coffee breaks, even though I was asking about a quick take away area for drinks - that I could drink in 20 mins allotted time? I was then informed I was being selfish to other travellers for wanting this and given a lecture around coffee not being good for me ……… Next stop Dubrovnik & tour, we were herded of the bus to immediately start the tour after another long 1.5 hr drive & the tour driver would not even wait for me to use the public toilets, asking that I hang on to when he finished????? I then had to hope I would find the tour who had already moved into Dubrovnik city having started the tour without me… Like many females, there are u fortunately times we do need to use the toilet for sanitation reasons & this was not even considered & very inconsiderate. Last stop was for oysters and wine, the emphasis was that we would only stop for this and be quick? I had to ask, what else we could get and was given a very disgruntled answer that wine would be on one table and oysters on the other, we were not given drinks menu and I had to query if I could get a coffee as I did not want Wine! The tour itself was good, fellow passengers nice but it was clear the tour guide only wanted to move at his pace to get the tour finished so he could have free time in the city at the beach and free oysters and wine on the way home. I would advise Secret passengers on the tours to ID these issues and put in required customer service training. I am happy to discuss further. Regards Anne

Terrible service. Buses very packed & infrequent. Not air conned. Dare not hop off in case next bus full. Had to miss 2 buses for this reason. Take a private tour or use public transport.