Gray LineReviews of grayline.com

Not good at all. Boring guides and full busses. People are treated like cattle.

Scammers. Sent part of something on only gave me 40% back.

We did a tour in Lisbon yesterday. Bought 7 tickets. Busses were way overcrowded. No seating possible. We had to stand half the trip. Ticket salesman told us the bus would come by every half hour. But at Belém waiting time was more than 1 hour (!) I made a complaint at ticket office. Personel reacted ignorant and uninterested. Worst bus tour experience ever!

Store - Split Customer service agent - Gabriella + male colleague The customer service was appalling. We booked to go on the tour of Plitvice Lakes, we headed down to the meeting point and checked in. Initially we enquired if another tour with shorter travel time was available to swap, which we were told no even though it had plenty of space (basically too lazy). We were then shown to a guide that had 28 years experience on the Plitvice Lakes tours and explained to us how good it is. We decided it would be good and to stay on ours. We followed the guide shown to us only to be told at the bus that she was actually on a different tour today…..and that the other tour went to a different bus. We tried to go back only to find out the other bus had left. Whilst this could all partially be bad communication which we would accept, we discussed with the tour desk our options. Gabriella was working the desk, we asked if we could change tours, days or get a refund. She told us “no it’s not possible you missed it”. “That tour guide is usually on the lakes but not today”….. We had a back and forth discussion about how she had literally had shown us the tour guide with “28 years experience” at Plitvice lakes. She told us basically she did not care and her male colleague literally was laughing at us... We were then told to leave….. Gabriella then pushed my Fiancé telling her to leave her shop as she wants to check other people in. This is beyond disgusting as human being let alone customer service. The miscommunication was one thing, but physically pushing my Fiancé was absolutely disgusting. I would not recommend these tour guides EVER unless you want to be laughed at, ripped of and physically assaulted. We are requesting a refund of our tour we were ripped off from. We will be happy to pursue charges for your agent assaulting my partner and pushing her.

I would like to put 0*, but this is not possible. Bought online 3 US$ 42 tickets each from NY do Woodbury Common. Line does not exist. Local office Gray Line Sightseeing at NY Port Authority says is has nothing to do with this problem. Nobody answers telephone call or email. Scan scan. Gray Line never more.

Booked a Yosemite tour online in the UK for the 11th April 2022 was informed that the pick up point would be the corner of Jefferson street and Levenson street 2 days before tour date I received an email to say the pick up location had changed to the Hotel Zephyr on Beach street arrived at 05:45 for a 6:00 pick up only to receive an email at 06:30 asking if we were waiting at the Marriot Hotel in Post Street down town ? when I replied that we were waiting at the Hotel Zephyr it took another half an hour for a response to say that they could not get in touch with the drivers phone and would offer to give 30% discount if we choose a alternative date or arrange a full refund, As the next day was our last full day in San Francisco we asked for the refund needless to say like others I am still waiting for the refund.

SCAM Avoid using Grayline !!!! Booked tickets for 7 to travel to Woodbury NYC, false advertising allowed me to book tickets and took money. Turned up at 42st Bus Terminal to be told by officials that they no longer operated this service for over 6 months had to repurchase tickets at official counter.

Disgusting service. No infant car seat as stated on website and email trail. Unwilling to purchase an infant car seat. Story below for anyone interested: We booked online pre-travel specifically with Grayline as they offer infant car seats for their tours. We didn’t bring our car seat from home for this exact reason. We got to the airport transfer and no car seat. The driver said no one had let him know we needed one and to just hold baby. I emailed the company to confirm they had the infant seat, they said yes. It got to the day before our Golden Circle trip and we were informed they only had a large baby seat not an infant size. We spoke to them explaining it was too big and they refused to hire or purchase an infant size - despite advertising them online. The large car seat we were shown was dirty, smelled of cigarettes and didn’t look in good condition. We had to hire a car as a result of this and drive in the snowy Icelandic winter with our infant.