Gray LineReviews of grayline.com

Minus if available Oslo Hop on hop off Grayline tours Oslo #3 The sights of Oslo were wonderful, but the customer service on the bus was disappointing. The bus advertised free Wi-Fi and bottled water available from the driver. When I politely asked the driver how to connect to the Wi-Fi, he turned away without answering. Later, I wanted to purchase a bottle of water, but he again did not respond. I eventually found the Wi-Fi network name and password posted on the bus myself. A little courtesy and communication would have made a big difference. I hope the company provides better customer service in the future.

The salesman lied about the exchange rate, so the price was much higher than expected. The bus has stickers with a QR code with TripAdvisor's logo, but it leads to a fake review site.

The Gray Line – Fast Track: Park Guell & Sagrada Familia Guided Tour with Tower Access (Barcelona) – transfer included was our worst tour experience ever! The Park Guell was closed, as was the tower access, therefore, NO tours, nor transfer. All full refunds are advertised; that was not the case. Although an alternate date “will be offered”, in spite of phone calls, messages and e-mails it was NOT. Julia Travel is the Gray Line Spain contact – they direct clients back to Gray Line, who in turn defer to “our local licensee”, namely Julia Travel. At the end of the day, our tours were cancelled and NOT fully refunded. I would NOT recommend ever using Gray Line, nor Julia Travel, but instead book directly with Park Guell and Sagrada Familia for timed entry tickets.

We booked a Quebec City Tour through Expedia. The tour details are too vague and failed to communicate that the tours departure was from Montreal. We waited hours to get any clarification from Grey Line. Once they have your money, they really stop caring about you. Sad to know you really don’t matter to them.

False Advertising and Bait-and-Switch Scam Headline: PAID FOR LUXURY VAN, GOT A BASIC BUS—SCAM ALERT! I highly advise everyone to avoid Gray Line Las Vegas. I paid a premium price of $634.06 for two people to take the "Grand Canyon West Rim by Luxury Limo Van" tour, which is advertised with high-end Mercedes Van photos. Instead, we were picked up in a regular bus—the exact same service provided to passengers who only paid $205.00. When I contacted customer service, they admitted the vehicle was not a limo van but claimed the bus was "luxury" because it had leather seats. This is a blatant bait-and-switch. They offered a "goodwill" refund of only $65 per person, which doesn't even cover the $120 per person price difference between the luxury package and the standard bus tour I actually received. This company is knowingly overcharging for premium services they do not provide and then refusing to refund the difference when caught. Do not use this service. They are misleading customers and their "luxury" labels are a lie.

you want a tour of Orlando’s traffic and a masterclass in audacity, Gray Line is for you. Our guide, Brad, was essentially a decorative lawn ornament—he stayed outside the Kennedy Space Center (KSC) the whole time, serving zero purpose while we struggled to navigate. He "forgot" to mention the KSC app or booking windows, so we missed the shows, but he did remember to "mistakenly" hand me tickets and then hit me up for cash at the end like a back-alley shakedown. The "tour" is a joke. Uber is cheaper, faster, and doesn't hold you hostage on a route that passes your own hotel just to waste two hours of your life. Brad’s only real skill was bullying an elderly woman with a language barrier for being late—forcing the bus to "applaud" her late arrival like a schoolyard bully. Pro tip: Watch a YouTube video of the Space Center. It’s more educational, costs $0, and doesn't aggressively beg you for tips while you're trying to nap. Brad and his driver aren't guides; they’re just greedy gatekeepers of a bad experience.

I booked a private shuttle to get me from the airport to the hotel and back in Dominican Republic. It was a horrendous experience. They were disorganized. The driver didn’t know where he was going. He wouldn’t communicate with me to let me know what was happening. He remained silent while he waved aggressively at me to tell me to shut up the entire time I was in his vehicle. The ride took twice as long as it should’ve. I was very unnerved by the entire experience, especially since I was alone with my young son. This is a horrible organization - do not book with them.

I booked air port pickup . That wasn't bad so we when to them for excursion . (WRONG) Cactus tours. $90 dollars a person up front . Then there was charges as we checked in. $25.00 for park entry fee , $65.00 for insurance on the UTV & ATV. So just walking in was total of $295.00 . Same day we booked a boat tour. $97 each person for 2.5 boat tour . The tour only lasted maybe 2 hours. I would NOT recommend grey line for anything .