Gray LineReviews of grayline.com

It is advertised and billed as a two hour tour. It is not! The bus driver made us sit and wait while he was on the phone. The tour is 1.5 hours with a 20 minute stop. Pick another one.

My trip was to Dubrovnik from Split. Coach ride to split approx 3.5 hrs leaving at 7am. I was told there would be stops on route but to bring snacks. Luckily I had a very early breakfast as my pick up was 06.40. The first stop for toilet breaks was not until after 9am and there were no facilities to buy anything, not even water or coffee, yet we stopped for 20 mins & had passed service areas with drinks & toilets. On raising this rather than a proper explanation I was informed it would take too long for coffee breaks, even though I was asking about a quick take away area for drinks - that I could drink in 20 mins allotted time? I was then informed I was being selfish to other travellers for wanting this and given a lecture around coffee not being good for me ……… Next stop Dubrovnik & tour, we were herded of the bus to immediately start the tour after another long 1.5 hr drive & the tour driver would not even wait for me to use the public toilets, asking that I hang on to when he finished????? I then had to hope I would find the tour who had already moved into Dubrovnik city having started the tour without me… Like many females, there are u fortunately times we do need to use the toilet for sanitation reasons & this was not even considered & very inconsiderate. Last stop was for oysters and wine, the emphasis was that we would only stop for this and be quick? I had to ask, what else we could get and was given a very disgruntled answer that wine would be on one table and oysters on the other, we were not given drinks menu and I had to query if I could get a coffee as I did not want Wine! The tour itself was good, fellow passengers nice but it was clear the tour guide only wanted to move at his pace to get the tour finished so he could have free time in the city at the beach and free oysters and wine on the way home. I would advise Secret passengers on the tours to ID these issues and put in required customer service training. I am happy to discuss further. Regards Anne

You will not receive the service you order. I ordered private transport, but when we were picked up, the chauffeur also had to pick up another couple up. I've been trying to write to them, but they do not respond to mails.

Not impressed! I am being very generous giving a two star rating. We had taken the "Big Bus" (another bus tour company) earlier in the week and liked them very much. Our last day in New York City we just wanted to do a little sightseeing and do a hop-on hop-off at a couple of the areas we hadn't seen (like the Fulton Fish Market and the Brooklyn Bridge) and decided to give the Gray Line downtown tour a try. No live tour guide when on the bus - just a lousy recording that was reversed and played over two to three times when the location of the bus didn't line up with what was being said, .....and the ear phones were terrible. The bus looked like it hadn't been cleaned all day. We got off and did some walking in the areas we wanted to see, then went to one of the stops later (near the Fulton Market) to resume the tour. We waited well over half an hour for our bus while their competitors busses picked up people every few minutes. When we got on (we had to sit below - another dirty bus) it had started to rain a bit and the ceiling was leaking over the passengers - my wife being one of them. The air conditioning also had to be turned off making it hot and stuffy as the bus began overheating. We got off before the last stop because we couldn't stand it any more. I would not recommend this company to anyone! They have to smarten up and get their act together! Never again with Gray Line!