Gray LineReviews of grayline.com

Mis sold bus tour as hop on hop off not the route we requested and more than once tried to add river cruise. Deceitful and wrong herded onto bus stopping us from getting on the one we wanted

I booked a guided day trip to Iguazu Falls back in April. On 30th August, two days before the trip, I started receive to receive WhatsApp messages from an unknown company demanding copies of our passports. We could only guess it was a scam. As I blocked their number, I then started to receive emails from the same company, saying they were going to do the guided day trip. I spent most of the day (since 10.34am) trying to find WiFi random spots and emailing Gray Line but being ignored by them. They have a 24 cancellation policy, and from 30th August 5pm onwards, 2 days before the trip, I started to request a cancellation of the trip, which is more than 24h before the trip, and I have been ignored by Gray Line. I emailed the email adresses given to me on the occasion of the booking, plus many email addresses I could find online, and their WhatsApp number, and they have ignored my requests. On the day after, which was the day before the trip, they kept ignoring me. It was only on the day of the trip, after noon, that they asked if we were on the trip, completely ignoring the requests for cancellation made 1 1/2 days before. We requested to dispute the transaction with Mastercard due to the fact that the company sent us to a third party without our knowledge, this third party company didn't have good reviews online, and therefore, the product was not the one advertised, and they refused to cancel the trip and to refund us 1 1/2 days before the trip, despite having a 24 hour cancellation policy.

They are a scam! I booked a transfer for visiting 3 different southeast beaches in Joao Pessoa, Paraiba. They did not show up and I couldn't contact them. No explanation given. Multiple phone calls to different incompetent people from Rio and nobody could explained me what happened. Disgusting scam

Avoid !! Terrible experience! Paid $ 225 for guided tour of Vatican museums, Sistine Chapel, Basilica. Tour guide terrible...she lost us within minutes of starting tour so we paid for nothing!! Ruined our last day in Rome!!

We had Tim as our guide on two trips, the dolphin cruise and the bonaventure trip. He is awesome. Very knowledgeable and makes sure his customers are comfortable. I highly recommend this company.

Tour didn’t work..2 times in two different places

Θα ήθελα να βάλω 0, αλλα δεν έχει τετοια επιλογή. Χάσαμε τα χρήματά μας. Δεν μας έδωσαν ποτέ τα εισιτήρια που αγοράσαμε και μας έκλειναν το τηλέφωνο. Μη κανετε ποτέ το λαθος και κλείσετε ξενάγηση μέσα από αυτή την εταιρεία.

Complete scammers. Cancelled our tour and never reimbursed us. It has been 3 weeks, 700 euros in the nature and everytime it’s the same thing « there is a little delay, we will transmit the demand to the financial service ». I will start to look at possible legal actions against the company.