Gray LineReviews of grayline.com

We booked a Quebec City Tour through Expedia. The tour details are too vague and failed to communicate that the tours departure was from Montreal. We waited hours to get any clarification from Grey Line. Once they have your money, they really stop caring about you. Sad to know you really don’t matter to them.

False Advertising and Bait-and-Switch Scam Headline: PAID FOR LUXURY VAN, GOT A BASIC BUS—SCAM ALERT! I highly advise everyone to avoid Gray Line Las Vegas. I paid a premium price of $634.06 for two people to take the "Grand Canyon West Rim by Luxury Limo Van" tour, which is advertised with high-end Mercedes Van photos. Instead, we were picked up in a regular bus—the exact same service provided to passengers who only paid $205.00. When I contacted customer service, they admitted the vehicle was not a limo van but claimed the bus was "luxury" because it had leather seats. This is a blatant bait-and-switch. They offered a "goodwill" refund of only $65 per person, which doesn't even cover the $120 per person price difference between the luxury package and the standard bus tour I actually received. This company is knowingly overcharging for premium services they do not provide and then refusing to refund the difference when caught. Do not use this service. They are misleading customers and their "luxury" labels are a lie.

It was my first time in Las Vegas, and I was alone so security and safety were just as important as having a great time. My travel agent booked Grayline for a day tour to the Hoover Dam and the Grand Canyon. Derrick was an excellent guide. He was funny, knowledgeable, and thorough. He has rain jackets and book bags for the guests (we didn't know about the weather or the fact that we couldn't take book bags). He was considerate, and the trip was beautiful. He even played a video about Las Vegas while we were on the bus. I was scheduled to have a Mercedes sprinter, but the company acknowledged their inability to provide me with one, and they will refund me a portion of my money. I would definitely recommend Grayline, especially in Las Vegas.

you want a tour of Orlando’s traffic and a masterclass in audacity, Gray Line is for you. Our guide, Brad, was essentially a decorative lawn ornament—he stayed outside the Kennedy Space Center (KSC) the whole time, serving zero purpose while we struggled to navigate. He "forgot" to mention the KSC app or booking windows, so we missed the shows, but he did remember to "mistakenly" hand me tickets and then hit me up for cash at the end like a back-alley shakedown. The "tour" is a joke. Uber is cheaper, faster, and doesn't hold you hostage on a route that passes your own hotel just to waste two hours of your life. Brad’s only real skill was bullying an elderly woman with a language barrier for being late—forcing the bus to "applaud" her late arrival like a schoolyard bully. Pro tip: Watch a YouTube video of the Space Center. It’s more educational, costs $0, and doesn't aggressively beg you for tips while you're trying to nap. Brad and his driver aren't guides; they’re just greedy gatekeepers of a bad experience.

I booked a private shuttle to get me from the airport to the hotel and back in Dominican Republic. It was a horrendous experience. They were disorganized. The driver didn’t know where he was going. He wouldn’t communicate with me to let me know what was happening. He remained silent while he waved aggressively at me to tell me to shut up the entire time I was in his vehicle. The ride took twice as long as it should’ve. I was very unnerved by the entire experience, especially since I was alone with my young son. This is a horrible organization - do not book with them.

I booked air port pickup . That wasn't bad so we when to them for excursion . (WRONG) Cactus tours. $90 dollars a person up front . Then there was charges as we checked in. $25.00 for park entry fee , $65.00 for insurance on the UTV & ATV. So just walking in was total of $295.00 . Same day we booked a boat tour. $97 each person for 2.5 boat tour . The tour only lasted maybe 2 hours. I would NOT recommend grey line for anything .

If I could give zero stars, I would. Our experience with Gray Line Los Cabos was genuinely one of the most frustrating, unprofessional, and dishonest encounters I have ever had with a transportation company. Our shuttle was scheduled for 12:20pm from Riu Santa Fe. We arrived at 12:00pm, stood in the exact pickup location for 45-50 minutes, watched every vehicle that came through, and Gray Line never showed up. At 12:35 we approached the onsite rep, who phoned dispatch and at 12:45 we were told we were marked as a “no show,” which was simply not true. We were standing there in plain sight with our luggage the entire time. What happened afterward was even worse than the missed pickup: the customer service responses were full of contradictions. One message claimed the driver was at the hotel and the GPS confirmed it. The very next message said the GPS “was not functioning.” Which is it? Because it can’t be both. I repeatedly asked very simple, reasonable questions: • Were the vehicles marked or unmarked? • How long did the driver wait? • Did the driver attempt to locate us at all? • Could the driver have picked up the other passengers scheduled at the same time and left immediately? Gray Line refused to answer any of them. What I do know is this: their vans are not unmarked. We saw every shuttle that came into that area. We did not miss anything. If a Gray Line vehicle arrived, it either left within seconds or never showed up at all. And instead of taking responsibility for a likely mix-up or miscommunication, they chose to blame the customer. Because they incorrectly labeled us as a no-show, we were forced to take an $90 USD taxi (about $125 CAD) and then got stuck in traffic, arriving at the airport extremely late and stressed. You would think Gray Line would at least refund the cost of the shuttle we never received, even if they did not want to cover the taxi. But no. They chose to do nothing. No refund, no apology, no accountability, not even an acknowledgement that something clearly went wrong. The refusal to take responsibility is honestly worse than the missed shuttle. They could have made this right but chose not to. Their attitude seems to be “the driver says you weren’t there, so that’s the truth,” even though we were literally standing in the pickup area the entire time, and even though their own explanations contradict each other. Save yourself the stress, the money, and the fight. Use any other shuttle service. Gray Line Los Cabos has shown us they are unreliable when things go wrong and unwilling to make things right.

I loved the lady(Pat Gunn) that was the tour guide. But the lady that woks in the office was rude and unkind. I am 80 and have a “ handicapped” plackard. This so and so had my car towed! Cost me $175!