gravastar.com Reviews | Read Customer Reviews of gravastar.com

gravastar.com Reviews | Read Customer Reviews of gravastar.com

gravastar.com reviews

740 approved reviews, newest moderated first

Noel
Jun 9, 2026
150 euros for a keyboard that is…
150 euros for a keyboard that is garbage, the software that they recommend to use basically bricks the keyboards, and customer support doesnt help. The usb dongle is also laggy making wireless connections difficult
Response from gravastar.comJun 10, 2026
Thank you for your feedback. We would like to clarify that we haven't received any contact from you regarding this issue yet, but we are fully ready to help! Please kindly reach out to our customer service team at [email protected]. Our team will guide you step-by-step to see if the issue can be resolved. If we cannot fix it for you, please rest assured that we will arrange a brand-new replacement right away. We look forward to hearing from you and making things right! Best regards,
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Kevin W.
Jun 8, 2026
This is regarding Order #GR96476 Terrible Customer Service + bad 4k wireless dongle.
This is regarding Order #GR96476 Issues with 4k polling dongle which disconnects after 5 seconds of use rendering the wireless feature completely useless. After chatting with them via their site and customer email we ran through all the diagnostics and was made to pay $10 to get a new dongle shipped, was told it was being shipped the same day i paid the $10. A month later no dongle so i reached back out to them and was told that the dongle will be shipped after providing the SN... So a whole month and nothing was being done. and the countless emails before hand they couldnt ask for the SN??? Ive been using the mouse wired (M1) for the last month which is terrible for gaming. Im really disappointed in these guys and would love to say the products are good but after all of this it has left a bad taste in my mouth about Gravastar as a whole.
Response from gravastar.comJun 10, 2026
Thank you for getting back to us. We sincerely apologize for any confusion caused during this process. To explain further, our support team requested the Serial Number (SN) because it is required to properly pair and configure a new 4K dongle with your specific keyboard before shipment. We want to ensure that the replacement works perfectly for you right out of the box. Our customer service team has sent another email to you regarding this. Since you mentioned communication issues, please check your Spam/Junk folder for a message from [email protected]. You can also reply to us here on Trustpilot with your SN code, and we will expedite the shipment of your new dongle immediately. Thank you for your understanding and cooperation!
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Monika F.
Jun 8, 2026
Great product and professional service
Great product and professional service. Fast delivery
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Chayanon M.
Jun 8, 2026
The support team was incredibly…
The support team was incredibly helpful. They walked me through everything step by step, and it finally works perfectly! I really appreciate their patience and great support. Highly recommended!
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Kloe
Jun 6, 2026
Poor value for money; I don't recommend it.
I initially wanted to buy a keyboard to go with my mouse. I came across one with a very unique look and decided to pay a premium price for it, but I later felt the quality didn't justify the cost at all—it was grossly overpriced. I do not recommend it!
Response from gravastar.comJun 8, 2026
Dear Kloe, Thank you for getting back to us. We want to assure you that our customer service team has already reached out and replied to your emails! Since you haven't received them, it is highly likely that our messages were unfortunately filtered into your Spam, Junk, or Promotions folder by your email provider. Please kindly check those folders for an email from [email protected]. To ensure you get our messages moving forward, please consider adding our email to your whitelist. In the meantime, our dedicated support representative will try to contact you again right away. If you still see nothing in your inbox, please feel free to send us a direct message here on Trustpilot with an alternative email address or contact method, and we will get this sorted out for you immediately. Best regards,
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Greyson S.
Jun 5, 2026
Looks amazing performs amazing
Looks amazing performs amazing
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Adrian D.
Jun 4, 2026
Early days yet but thumbs up for this one
Early days yet but it seems to be a good quality keyboard. Gives that satisfying thock that we all long for when typing. Purchase experience wasn't and delivery time was acceptable considering Australia Post was involved. Thankyou
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Ali Ali Hassoune F.
Jun 2, 2026
When I asked a question the AI couldn't…
When I asked a question the AI couldn't answer, it instantly connected me with an agent.
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