Deronda B.
I have not received two orders in…
I have not received two orders in February that they charged me for
Response from Gratsi WineMar 30, 2026
We’re very sorry for the delay you experienced with your February orders. As you know from being a long time Gratsi customer, orders are charged at the time they’re placed, and shipments typically go out quickly, so we completely understand how frustrating this delay must have been. As a courtesy for the inconvenience, both of your February orders have a refund issued on them. We truly appreciate the many orders you’ve placed with us over time and your continued support of Gratsi. This delay was certainly not the experience we aim to provide, and we’re sorry it impacted your recent shipments.