Gratsi Wine Reviews | Read Customer Reviews of gratsi.com

Gratsi Wine Reviews | Read Customer Reviews of gratsi.com

Gratsi Wine reviews

708 approved reviews, newest moderated first

Diana R.
Mar 4, 2026
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
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Edward T.
Mar 4, 2026
Not worth the Hassle.
Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.
Response from Gratsi WineMar 30, 2026
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that. When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order. We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.
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Andrea
Mar 4, 2026
Eunice
Eunice, explained the delay and gave me my tracking information without being asked for it.
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Susan C.
Mar 4, 2026
Unresolved shipping issues!
Unresolved shipping issues!
Response from Gratsi WineMar 30, 2026
We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays. While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy. We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.
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Meredith
Mar 3, 2026
Excellent customer service!!
Excellent customer service!!
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Charity M.
Mar 3, 2026
The communication is great and the wine…
The communication is great and the wine is even better!
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Lucy M.
Mar 3, 2026
Great Customer Support (and a great product)
I contacted Customer Service to find out when I could expect my delivery. The response was immediate, professional, friendly and all the information I needed. The Customer Care at Gratsi is amazing!
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Linda D.
Mar 3, 2026
Communication regarding delays should be sent t timely
Knowing there was a delay in sending the wine delivery should have been communicated timely
Response from Gratsi WineMar 30, 2026
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.
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