Gratsi WineReviews of gratsi.com

Response from Gratsi WineMar 30, 2026

Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed, and we apologize for the wait you experienced.Over the past few months, we faced a one time production and shipping delay. While this was an unusual situation, we’re happy to see that your orders were ultimately delivered. We truly appreciate your patience and support, and we’re back on track to ensure future shipments are smooth and timely.

Response from Gratsi WineMar 30, 2026

We’re really sorry that your most recent order took longer to arrive than expected. Over the past several weeks we experienced an unexpected production delay that slowed down some shipments, and your order unfortunately fell right into that window. Over the past year you placed 10 orders with us that all arrived without issue, which is why we regret that this single shipment during our temporary production slowdown didn’t reflect the experience you’d consistently had before. When you reached out, our team explained the delay and offered a discount as a thankyou for your patience. However, when you asked to cancel the order instead, we promptly issued a full refund. We completely understand that waiting for wine you’re excited about can be frustrating, but this truly was a one time production delay not the normal Gratsi experience. That said, we genuinely appreciate the many orders you placed with us over the past year and hope you enjoyed the wine along the way. If you ever decide to give us another try in the future, we’d be happy to welcome you back.

Response from Gratsi WineMar 30, 2026

Thank you for your feedback and for being a valued Gratsi customer. We’re glad our team was able to respond promptly, and we sincerely apologize that the reason for your shipment delay wasn’t fully clear at the time.Your order was affected by a rare combination of factors: production delays in France due to seasonal weather, international shipping delays, customs processing, and even weather related disruptions in the United States after it cleared customs. While these are unusual circumstances, we know they impacted your experience, and we truly appreciate your patience throughout the process. We’ve implemented additional safeguards to help prevent delays like this in the future, and we’re committed to ensuring every order reaches our customers as smoothly as possible. Thank you again for your continued support and hope you will continue to enjoy our wine over the years.

Response from Gratsi WineMar 30, 2026

We’re very sorry that your first experience with Gratsi didn’t reflect the level of service we’re known for. Our support team was managing a significantly higher email volume than usual after we sent updates to customers regarding the temporary shipping delays, which unfortunately meant some responses, including yours, took longer than we would ever want. We completely understand how frustrating it can feel to be waiting on an order while also waiting for an update, and we sincerely apologize for that. When our team was able to connect with you, we explained the situation, applied a refund to your order as a thank you for your patience during the delay, and helped update the delivery address from the one originally provided. We’re very glad to see that your wine was successfully delivered, though we certainly wish the experience leading up to it had reflected the quick and responsive support our customers typically rave about.We truly appreciate you giving Gratsi a try and hope that if you decide to order again in the future, the experience is much more in line with the smooth delivery and customer support that our reviews are normally known for.