Gratsi WineReviews of gratsi.com

The customer service is outstanding. Communication is five star and they are great!!!

You have a great product and very helpful customer.

This website sucks keeps taking me backwards

Would have loved to try it, but our first order never showed up. The replacement order was supposedly "delayed in customs". Finally requested a refund after waiting 2 months. Don't waste your time ordering from them. Hopefully we'll get refunded...

Peter was wonderful - his customer service and quick response to resolve our issue is very appreciated

I've been a customer for 2 years. They have sent my orders on time according to my subscription. But recently this Gratsi Wine has been negligent in send ing my orders. They have collected my money and have not sent the wine and there is no tracking number - so it hasn't been sent yet. After contacting them several times, they apologized and offered a 10 percent discount on the order and wrote that the order would be sent the 1st week of March. It's the end of the 1st week - no wine and no tracking number. It looks like the company may be in financial trouble and they're getting money from customers without sending the wine.

Just by you READING AND REPLYING to my “issues” allows me to leave positive feedback. It’s KNOWING someone is actually PAYING ATTENTION to the consumer that makes a difference. YES—I’ll wait for my order

The very FAST responses to all my queries and the quick painless refund and reschedule! I LOVE my Gratsi wine and many companies could use your customer service model!!!