Gratsi Wine Reviews | Read Customer Reviews of gratsi.com

Gratsi Wine Reviews | Read Customer Reviews of gratsi.com

Gratsi Wine reviews

Showing 15 reviews with 3 stars · Clear filters

Deborah S.
Oct 23, 2026
tastes awful
The white wine tastes awful. The red wine has a sharp and bitter aftertaste. None of them to my liking.
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Jackie C.
Oct 8, 2026
Not up to the hype
While I thought the red wine was just OK. It actually tastes like a cheap wine, but not at a cheap price. When you buy the sampler pack, you pay $60 for half bottles which comes out to $10 a bottle. You can get a decent full bottle of wine for $10 a bottle and for sure a great bottle of wine for $20 . This is not it. The white wine, in my opinion, was horrible. I have not even tried the blush and I’m a little bit leery about it. Definitely not a brand I would ever re-order.
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Mh
Sep 22, 2026
Love the wine but 2 boxes that I have…
Love the wine but 2 boxes that I have opened the spout has come off when trying to open the box and wine has gone everywhere.
Response from Gratsi WineSep 22, 2026
We’re so sorry to hear about this. Having the spout come off while opening the box and ending up with wine everywhere is definitely frustrating, and we apologize for the inconvenience. Please reach out to our Customer Support team at [email protected], which is also provided on our website and in your order confirmation. We’re available 7 days a week and would be happy to help walk you through the proper way to open the box or look into any defective boxes you may have received. We’re always happy to make something right when we’re made aware of an issue, so please reach out to us. We’d love the opportunity to help!
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JTRosse
Sep 17, 2026
We have never been box wine enthusiast…
We have never been box wine enthusiast and we still Aren't after drinking your wine!
Response from Gratsi WineSep 22, 2026
We’re sorry Gratsi wasn’t your glass of wine! We know that taste is incredibly subjective, and even a wine loved by many isn’t going to be everyone’s favorite. That said, we’re incredibly proud that Gratsi was voted the #1 Best Boxed Wine in the USA TODAY Best Readers’ Choice Awards for two consecutive years, in 2025 and 2026. We make Gratsi with a focus on a clean, natural approach to winemaking, but ultimately, what someone enjoys in a wine comes down to personal preference. We appreciate you giving us a try, even if our wine still isn’t for you!
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Kristen C.
May 6, 2026
Great red wine if it's drinkable
I really liked the red wine and it was my go-to for over a year. However, 1 out of every 3 boxes I bought were bad. The bad boxes were very dark red in color and musty. Completely undrinkable. I kept trying a few more times and still 1 out of 3 would be bad. Needless to say I have stopped buying it only to waste money. I purchased these in liquor stores so I do not have any reviews of customer service but I have to believe I am not the only one that has had a bad box.
Response from Gratsi WineMay 15, 2026
Hi there, thank you for taking the time to share this feedback, and we’re really sorry to hear this has been your experience. We especially hate hearing that a wine you enjoyed and trusted for over a year became inconsistent for you. What you described definitely isn’t the experience we want customers having, and if a box ever tastes off, appears unusually dark, or seems undrinkable, we absolutely want to know about it. Whether your purchase was made online or picked up at a retail location, we still stand behind our 100% Satisfaction Guarantee. If you happen to still have your purchase receipt from within the last 60 days, please reach out to us at [email protected] and our team would be more than happy to take a closer look and help make this right. We truly appreciate you giving us multiple chances, and we’d love the opportunity to restore your confidence in us.
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Mandy R.
Mar 30, 2026
Although I had delayed shipment
Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product
Response from Gratsi WineMar 31, 2026
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the wine and that our team was able to make things right. We always aim to go above and beyond for our customers, and it’s wonderful to know that effort made a difference. We truly appreciate your support and recommendation, and we can’t wait to have you enjoy more Gratsi wine in the future!
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Louis A.
Mar 24, 2026
waiting time for delivery is out of…
waiting time for delivery is out of control They claim it is because of shortage if it is they should hold off on selling online until they catch up with production waiting 2 weeks for a order to ship is unacceptable also my credit card should not be billed until shipment is sent out I am receiving my credit card bill before i receive my order
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Kelly C.
Mar 20, 2026
Huge delays to receive product
Huge delays to receive product . Love the wine but im going to cut back to once every 60 days , now maybe that will be enough time to get it delivered 😔
Response from Gratsi WineMar 30, 2026
Thank you so much for being a loyal Gratsi customer! We’re very sorry that your recent order took longer than expected. As someone who’s enjoyed our wine before, you know this isn’t our standard, most shipments go out smoothly, but occasionally, with a natural, imported agricultural product like ours, unexpected production or shipping delays can occur. We’ve put additional safeguards in place to help prevent this in the future, and we hope your next order arrives quickly and seamlessly. We’re thrilled to hear you’re still enjoying the wine, and we truly appreciate your patience and continued support as we work to make every experience as smooth as possible.
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