Grasshopper BankReviews of grasshopper.bank

Update: I received an email asking for my personal information or else this review will be taken down. Grasshopper bank is trying to have legitimate negative reviews taken down. I will keep posting reviews here regardless. The more they try to silence me the more I will post this everywhere. It's also very obvious that they are paying for fake positive reviews. Reviewing again because I don't see my review from a while back. They closed my account less than 24 hours after opening it, refused to respond to me for weeks, and when I finally received a response they claimed they had already initiated a refund of the $100 deposit which I never received. I reported them to the comptroller of the currency and about a week later (months after them telling me they refunded me when they didn't) I got an email profusely apologizing to me and asking how I would like my refund, even offering a faster option which would have cost them extra money indicating to me that they knew they were in the wrong and trying to make up for it. Funny how they were ignoring my messages for months but as soon as the comptroller of the currency contacted them they knew how to get in touch with me and could see that they didn't actually initiate a refund and got it to me within the week... I did receive my money back but not after complaining to the comptroller of the currency and waiting months, all while grasshopper ignored me and lied to me. Absolutely ridiculous, and based on my letter from the comptroller of the currency they have lied to them as well. I will be responding with the truth, I have plenty of emails and screenshots with evidence. I will be posting about them on social media as well, I do not want other people getting scammed. When they stole this money from me I really needed it and I won't forget that. Absolutely do not trust this bank with even a penny. They are liars and thieves. I'm young and I'm tech savvy, they think they can just get away with it by lying but I'm sharing this information everywhere. I got my money back but I'm still seeing red over their lies, that's all you really need to know about this "bank."

Don't waste your time: you'll be asked a million questions and be encouraged to do so by a positive introductory phone call - but that doesn't mean Grasshopper Bank will proceed to open your account. In my case, despite $75,000+ in idle balances and no debt, they decided they wouldn't. And then they refused to delete the confidential business information I provided. As I said, don't waste your time. Grasshopper? NOHOPER!!! In relation to to the response provided below, its disingenuous. There were NO DISCREPANCIES. Wells Fargo were happy to open an account for the same business entities that I applied to Grasshopper for, the same day I approached them. Is a disingenuous bank that invents excuses one you want to bank with? I think not. NOHOPER bank! Avoid.

This is an absolute scam bank in every single way. They also buy fake reviews, as you can all see from the CLEARLY FAKE reviews posted here. DO NOT, I REPEAT, DO NOT EVER GIVE ANY MONEY TO THIS BANK! They will close your account, steal your money, and leave you with nothing at all to do to be reimbursed. THIS IS 100% A SCAM! DO NOT USE GRASSHOPPER BANK! EDIT 1/31/24: Read these reviews CAREFULLY before deciding to go with Grasshopper. You'll notice that 99% of their positive reviews are from "people" with only 1 other review and a basic stock photo from Google for their profile pictures. They are FAKE - this company is a complete scam. Do NOT trust your money with them!

Absolute trash. They allow you to apply, make it seem like you are approved in order to get you to fund the account, only to turn around and decline the application. At that point, they have your money in limbo, keep it for multiple weeks, and then return a portion of it and take some as a "processing fee". Complete scam.

AVOID AT ALL COSTS. Grasshopper Bank allowed me to open a business checking account for a federal firearms licensee without any indication in the opening documents that such businesses were not permitted. In fact, the drop-down menu for business type in the online application had firearms dealer as an option. Well, I opened the account and deposited money, thinking all was well - only to have Grasshopper close my account without notice on November 3, 2023, within a month of opening. Luckily I hadn't conducted any transactions other than the initial deposit, because it has been over two months and Grasshopper has not yet returned my money to me. I contacted Grasshopper's support on November 22 to see if my money would be returned, and I received a response that I had to execute some sort of release form which they provided. I was a bit annoyed, as this is clearly my money, but I have no problem with leaving a paper trail. So, I filled it out and returned it to Grasshopper within a day. It is now December 19, 2023, and Grasshopper has failed to return my funds. It is my belief that Grasshopper fraudulently induced me to open an account and deposit money that they do not intend to return.

I opened a business checking account with this so-called bank. I decided to close the account in May and requested to have my funds returned upon closure. Here we are in November and I still do not have the funds from my account that were to be returned to me. I called to inquire and was told that they do not know where my money is and that they would have to reach out to the "OPERATIONS DEPARTMENT" and call me back or send me an email. I have never in my life had to deal with this sought of incompetency in a bank! They closed my account and kept the money!!! There are too many other options out there for you than to choose this "so-called bank" for your business! I DO NOT RECOMMEND this bank!!!!

This bank is absolutely awful!!! They closed my account saying my business was "outside of their objectives" and froze my money for 17 days!!!

Day #2. I am beyond annoyed and disappointed with Grasshopper. I sent three emails in one day, with no response. I was told that someone would respond to me the same day. I cant understand how they can close my account with no advance notice. I deposited a invoice payment, it took over 5 business days for it to clear. Once it cleared I sent a wire transfer to Workers Comp to pay my employees. I received a message from Workers Comp that the payment was stopped. I receive an email from Grasshopper that my account was closed, and that I needed to send them the invoice of payment, so they could investigate the funds deposited. I was so embarrassed, did not know how to explain to my employees that they would not get paid. I had to pay part of my employees from my personal account. Grasshopper for your information the IRS sends notices. What makes you different???? I will contact every person I need to contact until Iget my money back.