Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank reviews

Showing 94 reviews with 1 star · Clear filters

Erik P.
Jun 13, 2024
After using Grasshopper for 2 days my…
After using Grasshopper for 2 days my business checking account was frozen with zero reason given. I am not in a high risk industry. Subsequently by the end of the week account was closed!! Reason none!!! ABSOLUTELY WOULD NOT RECOMMEND THIS SHADY BANK!!!
Response from Grasshopper BankJun 27, 2024
Hi Erik - We appreciate your feedback and are sorry to hear that your experience with us did not meet your expectations. At Grasshopper, we take security very seriously and have several precautionary measures in place to ensure the safety and integrity of our platforms. Upon review, we found that our account and identity verification requirements were not met, which led to the freezing and subsequent closure of your account. While this may be an inconvenience, these measures are intended to protect both our clients and our bank. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!
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Jean A.
May 31, 2024
Horrible
Horrible, wouldn't recommend at all. Just the processing times and use of it was bad. Stop using it even taking a loss with my business with it.
Response from Grasshopper BankJun 14, 2024
Hi Jean - Thank you for sharing your feedback. It's disappointing to learn that our processing times and overall usability did not meet your expectations, and we understand the impact this has had on your business. While we're disappointed to see you go, we genuinely hope you've found a solution that better fits your needs. Your feedback is invaluable as we strive to improve our services. Wishing you and your business all the best. If there's anything we can assist with in the future, please don't hesitate to reach out.
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Joesph M.
Apr 29, 2024
They closed our bank account for No…
They closed our bank account for No reason and keep our money for about a month until we got the FDIC involved. Shady bank over $100,000 would have been stolen from them
Response from Grasshopper BankSep 25, 2024
Hi Joseph - Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. At Grasshopper, we take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. To keep your account and funds secure, we also periodically review account activity. When accounts show inactivity, they may be flagged or closed to prevent unauthorized transactions. However, we would need additional information to investigate your case further, but we did not receive the additional information as requested. Without this information, we are unable to thoroughly review the situation or adequately address the allegations made in your review. If you have any further questions or concerns regarding this matter, we encourage you to reach out to us directly at [email protected], and we will answer all your questions to the best of our ability. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!
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Julian
Apr 22, 2024
No one got back to me about why my…
No one got back to me about why my application was denied. I opened an account with another bank.
Response from Grasshopper BankMay 1, 2024
Hi Julian - Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the status of your application. According to our records, a member of our Client Services team responded to your inquiry about your application on April 17th, stating that unfortunately our verification requirements were not met. It's important to us to ensure a smooth and transparent process for all applicants, and we're sorry to hear that it did not work out with us, but we understand the importance of having your immediate needs met. We wish you well and hope you have found a better fit for your business!
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Demetrius C.
Apr 15, 2024
Bad for complex banking
Grasshopper is really good for basic banking needs but the bank is unprepared for medium to large complex business needs. My account was frozen during a critical wire transfer. It took 2 days and 5 hours on the phone with customer support to complete. I will be closing my business account and going to a more established bank.
Response from Grasshopper BankMay 1, 2024
Hi Demetrius - Thank you for taking the time to provide your feedback. We are truly sorry to hear about your recent experience with your wire transfer and the impact it had on your business operations. We strive to support the banking needs of businesses of all sizes and understand how critical timely transactions are. Regarding the freeze on your account, our records indicate that we had not received the additional due diligence documentation that was requested. We realize how this could disrupt your activities and deeply regret the inconvenience caused. We wish you the best of luck and hope you find a better fit for your business!
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Lita
Mar 28, 2024
Was turned away from this bank for no…
Was turned away from this bank for no apparent reason and when I went to support for guidance on the matter and how I can liken my chances moving forward, meaning, what else I can provide to prove my business' credibility, I was given blanket answers copy and pasted from their emails, my questions were disregarded and then I was told altogether that I would never be accepted by their bank...All this because I simply came with questions...Terrible customer service.
Response from Grasshopper BankSep 25, 2024
Hi Lita - Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. We value your interest in Grasshopper, and it is never our intention to make any client feel unsupported or unaccepted. We take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. However, we would need additional information to investigate your case further and see how it can be resolved. Please reach out to our Client Services team directly at [email protected] if you have any further questions or concerns! We appreciate your understanding as we work to maintain a safe digital banking environment for all. Although it did not work out with us, we hope you have found the right fit your business.
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Mel M.
Mar 18, 2024
Shady Bank
My business account was suddenly closed without warning with vague details as to the nature of the cause. No instructions or timeline were given for the return of my funds. They're acting very much like a fraudulent scam entity from another country. According to other reviews, the BBB, etc., this is a common problem. I would not recommend banking with them.
Response from Grasshopper BankAug 2, 2024
Hi Melverne - We regret to hear that you were not satisfied with your experience. At Grasshopper, the safety and security of our clients are our top priorities, and we have several precautionary measures in place to maintain the integrity of our platforms, including requesting additional due diligence documentation. According to our records, our Client Services team informed you that your funds were in the process of being returned. However, there were issues with your funding deposit, and we did not receive the requested documentation to validate and process the transfer of funds at the time this review was published. Our records also indicate that once the due diligence documents were received, your funds were returned and the transaction was settled on 3/29. Although it did not work out with us, we hope you have found the right fit for your business and wish you the best.
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Dawn
Mar 18, 2024
Terrible customer service
Terrible customer service
Response from Grasshopper BankAug 2, 2024
Hi Dawn - We regret to hear that your experience with our Client Services team was unsatisfactory. Providing excellent service is our top priority, and we regret that we did not meet your expectations. Unfortunately, our request for additional information to address your issue was not received, which limits our ability to resolve your concerns. Your feedback is valuable to us, and we are committed to improving our services. We hope you have found the right fit for your business and wish you all the best!
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