Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankNov 28, 2025

Hello Jeremy, Thank you for reaching out and sharing how this felt from your side. Having your account closed unexpectedly and then waiting for your funds to arrive can be stressful, and we are sorry that this situation left you feeling uncertain about how your money was being handled. After taking a closer look, we can confirm that the account was closed due to a funding deposit return, and any remaining balance was sent back to the originating institution in line with our policies and procedures. And as our support team shared, the final posting time depends on the processing schedule at that institution. We know that does not erase the anxiety you experienced, and we recognize that the limited visibility into compliance-related processes can leave clients feeling uncertain, so we will be working with our team to improve how we communicate with clients during sensitive situations like this. While this outcome may not have been the one you were looking for, we can assure you that it is never our intention to create confusion or frustration. Grasshopper is not always the right fit for every business, and it is our hope that you have found a solution that is aligned more with your goals and needs. Only Forward, Grasshopper Bank

Response from Grasshopper BankAug 7, 2025

Hi Joseph - We’re sorry to hear about your experience and appreciate you bringing these issues to our attention. We understand how frustrating delays and card issues can be and want to assure you that this is not the experience we intend or expect our clients to have. Regarding your physical card, according to our records, we identified a name mismatch on your original card, and a corrected replacement was mailed to your confirmed address on July 28th. Physical debit cards typically arrive within 7–10 business days. As for the virtual card, we discovered that a ZIP code mismatch likely caused some online transactions to fail. We've reached out directly and appreciate your cooperation in providing the necessary documentation to help correct this. We know how important reliability is when it comes to your finances, and we hope this experience does not impact your overall perception of Grasshopper. We're committed to ensuring you have a smoother, more seamless experience moving forward and are here to support you every step of the way!

Response from Grasshopper BankJul 21, 2025

Hi Kamesha - We’re sorry to hear that you’re having trouble accessing your account. According to our records, we did receive your inquiry and responded with instructions on how to verify your identity so we could assist further. As of now, we haven’t received a response back. If you're still experiencing issues, we’d be happy to help! Please contact our Client Services team directly so we can resolve this for you as quickly as possible.

Response from Grasshopper BankJul 21, 2025

Hi Robert - We’re sorry to hear about your experience and understand how frustrating it can be when you can not access your account. As a federally regulated financial institution, Grasshopper—like all banks—has a responsibility to continuously evaluate client relationships and assess potential risks. As you mentioned in your review, our team identified some concerning factors that led to the decision to discontinue the relationship. We take these matters seriously and follow strict verification procedures to protect our clients and their accounts. While we realize our approach may not always align with every client’s expectations, our intent is never to inconvenience but to ensure compliance and safeguard everyone involved. We understand that this may not have been the desired outcome, but we can assure you that these decisions are made to preserve the safety and integrity of our platforms. We recognize that our bank is not always the right fit for every business, and we sincerely wish you the best of luck in finding a banking partner that better suits your needs.

Response from Grasshopper BankJul 9, 2025

Hi Jessica! Thank you for your feedback, and we’re sorry to hear that you are not satisfied with your experience. We looked into this and found that the ACH transfer in question was initiated after business hours on Friday, June 27th, which meant it did not process until the next business day—Monday, June 30th. ACH transfers to external accounts follow standard processing timelines and do not process on weekends or holidays. For future reference, transfers between two Grasshopper Bank accounts are processed instantly. We understand how important it is to have efficient access to funds and clear expectations around timing, and we’re sorry if that wasn’t communicated clearly. That said, we're actively exploring ways to further expedite payment processing and improve money movement, such as implementing real-time payment options, to better serve the needs of our clients and provide a faster, more seamless digital banking experience. In the meantime, we encourage you to explore our Help Center and/or blog for educational resources and tips to better understand and manage your account. If you have any additional questions, feel free to reach out to Client Services. We’re here to help!

Response from Grasshopper BankJul 2, 2025

Hi Glenn - Thank you for taking the time to share your experience! We sincerely apologize for the delay and lack of communication you encountered during your account application process. This isn’t the experience we aim to deliver, and we truly appreciate you bringing this to our attention and the opportunity to address your concerns. According to our records, due to a technical issue during your initial submission, Client Services provided instructions for the manual account opening process–which you promptly followed. Once submitted, manual applications are reviewed by our BSA team as part of our policy and procedures. Unfortunately, your completed application did not reach the BSA team as intended, and as a result, your review was unintentionally delayed. This was an internal oversight on our part, and we regret the inconvenience it caused. We understand how frustrating this must have been, especially after taking the additional steps to complete your application manually. This is not the level of responsiveness or reliability we strive for, and we are taking steps to ensure situations like this are caught and addressed more quickly in the future. Should you be open to giving us another chance, we’d welcome the opportunity to make things right. Please feel free to reach out to us directly if there’s anything we can do to support you further. Only Forward, Grasshopper Bank

Response from Grasshopper BankJun 27, 2025

Hi Brett - We're truly sorry to hear that you were not satisfied with your experience and regret opening an account. We understand how frustrating delays can be—especially when you’re running a startup and need quick access to funds. That’s never the experience we want for our clients. However, to protect both the bank and our clients, every deposit is subject to our Funds Availability Policy. New accounts must meet certain criteria—primarily time open and transaction history—before they qualify for reduced hold times on checks. Because your account had been open only seven days when the check was deposited, it did not yet meet the threshold for accelerated release, so the funds were held in accordance with that policy. As a digital‑first bank, security is at the core of what we do. We take great pride in maintaining the safety and integrity of our platforms, and careful verification of new deposits helps us protect all clients from fraud and returned items. Wherever it’s appropriate and reasonable, we work to expedite the process so you can access your money sooner. If you have questions about this specific deposit or would like more detail on the policy, we would be happy to walk through the process and explore ways to make banking with us smoother for your business. Only Forward, Grasshopper Bank

Response from Grasshopper BankJun 27, 2025

Hi Derrick! Thank you for taking the time to share your experience. We’re sorry to hear that your initial onboarding didn’t go smoothly. We want to acknowledge that there was a bug impacting some users with DBAs (Doing Business As), where multiple matched profiles were being returned, causing delays. This issue was promptly escalated and has since been resolved to prevent similar frustrations in the future. Regarding your note on transfer speed—we hear you. We understand how important it is to have instant or near-instant access to funds. That's why we’re actively exploring a range of technologies, payment rails, and solutions to improve funds availability in a way that’s both secure, efficient and cost-effective for our users and for us. While your onboarding experience didn’t go as expected—or as we intended—we understand our platform may not be the right fit for everyone. That said, we’re committed to making the experience better every day and would be happy to assist with anything you need or answer any questions as you continue using your account. Only Forward, Grasshopper Bank