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Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

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Money & Insurance
Banking & Money
Grasshopper Bank

Grasshopper BankReviews of grasshopper.bank

4.0459 reviews
Banking & Money
261 5th Ave, Suite 610, New York, New York

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Grasshopper Bank4.0

Reviews459 About Contact

Overall score

4.0 out of 5

Great

Average of 459 reviews

Distribution

5★67%
4★5%
3★5%
2★2%
1★20%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 895-9685
grasshopper.bank
[email protected]
261 5th Ave, Suite 610New York, NY 10016

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About Grasshopper Bank

Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.

Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: grasshopper.bank
Website: grasshopper.bank
Category: Banking & Money
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Grasshopper Bank reviews

Showing 308 reviews with 5 stars · Clear filters

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Philip K.
Oct 26, 2023
Simple Fast Easy
Simple Fast Easy. 1 of the 3 banks I recommend for small business owners. No nonsense account creation. Easy to do the important things. Advanced bill pay feature. No marketing spam. Fast page loads.
Response from Grasshopper BankOct 26, 2023
Hi Philip - Thanks for the 5-star review! We work hard to provide our clients with an exceptional digital banking experience, so we're thrilled to hear that you're enjoying our services and found the account opening process simple, fast and easy. As always, we appreciate your business and thank you for placing your trust in us as your banking partner.
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Alex
Oct 19, 2023
Great experience so far!
Great experience so far! I have been a client at Grasshopper for about 4 months now and have nothing but amazing things to say about their support team. Always friendly and helpful with any questions I have. Would recommend to anyone looking for a business bank account!
Response from Grasshopper BankOct 26, 2023
Hi Alex - Thank you for the taking the time to submit a review! We're so happy to hear that you're loving your digital banking experience and the support you receive from Client Services. Your feedback means the world to us, and we hope to continue to impress you in the future.
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Kalyn W.
Aug 29, 2023
Everything I need
They have everything I need in a bank and the customer service is fantastic!
Response from Grasshopper BankOct 7, 2023
Thanks Kalyn! We're glad to hear that you are enjoying your digital banking experience.
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Brittany K.
Aug 29, 2023
Virtual Banking with a warming banking relationship
Since opening an account with grasshopper, the experience has been top tier. From the banker to the supportive tech staff, the grasshopper team were able to remedy our application discrepancy submission. Its been smooth sailing ever since. My company has an account with a major bank institution, and we dont have a relationship with any banker there. As grasshopper, its refreshing to have a banking relationship and informative call center. The cashback rewards is a major plus too!
Response from Grasshopper BankOct 7, 2023
Hi Brittany - Thanks for the 5-star review! Our team works tirelessly to provide an exceptional digital banking experience, and your support continues motivates us to keep raising the bar. It's a pleasure to serve clients like you, and we look forward to being your preferred banking partner!
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Brooke
Aug 26, 2023
Quick & easy
Quick; easy; good interest rate for checking
Response from Grasshopper BankOct 7, 2023
Hi Brooke - Thanks for the 5-star review! Happy to hear you are pleased with your digital banking experience.
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Sarah S.
Aug 25, 2023
Great Bank!!
Great client service team and mobile app!
Response from Grasshopper BankOct 7, 2023
Hi Sarah - Thanks for the 5-star review! We're thrilled to hear that you're satisfied with our mobile banking app and the service provided to you by Client Services. We'll be sure to share your feedback with the team.
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grasshopper C.
Aug 25, 2023
Highly recommended
US company with human staff in NY that pick up the phone/talk on video, even for client on-boarding. Simple account was all our fund needed, so completely satisfied with the features of the service. Highly recommended especially to companies/teams outside the US who would like a US current account.
Response from Grasshopper BankOct 7, 2023
Thanks so much for sharing your feedback about our service! As always, we're glad to hear that you're satisfied with your digital banking experience.
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Thomas P.
Aug 25, 2023
Best business account
Best business account. All digital with amazing customer service!
Response from Grasshopper BankAug 25, 2023
Wow! Thank you for the kind words. We couldn't be happier to hear that. Our team works hard to ensure that we provide the best digital banking experience, so it's great to know we succeeded in doing that for you.
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