Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank reviews

Showing 308 reviews with 5 stars · Clear filters

Nathaniel G.
Jul 16, 2024
Innovator Business Account is Great
The Innovators Business Account from Grasshopper is an excellent checking and savings account that offers all the features you need without getting in the way. They offer interest rates much higher than most business banks. Larry on the customer success team quickly answered a question I had.
Response from Grasshopper BankJul 16, 2024
Hi Nathaniel - Thank you for taking the time to share your experience! We’re delighted to hear that you have found our Innovator product suite to be an excellent choice for your business. Offering competitive interest rates and comprehensive features without any hassle is what we strive for, and it’s wonderful to know we’ve met your expectations. We’re also glad that Larry on our Client Services team was able to assist you promptly. Your satisfaction is our priority, and we’re here to support you every step of the way. If you have any further questions or need assistance, please don’t hesitate to reach out!
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Dr. Michael R.
Jul 15, 2024
Great response time and solution driven!
Great response time and solution driven!
Response from Grasshopper BankJul 15, 2024
Hi Michael - Thank you for the 5-star review! We’re thrilled to hear that you’ve had a positive experience with our response time and solutions-driven approach. Your satisfaction is our priority, and it’s great to know we’re meeting your needs. If you need any further assistance, please don’t hesitate to reach out!
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Courtney L.
Jul 12, 2024
Quick response time
Larry emailed me the information I requested within a few minutes.
Response from Grasshopper BankJul 14, 2024
Hi Courtney - Thank you for sharing your experience! We’re thrilled to hear that Larry was able to provide the information you needed so quickly. Our Client Services team is dedicated to delivering prompt and efficient service, and it’s great to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out.
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Aaron C.
Jul 11, 2024
Quick/timely responses
Quick/timely responses when I have a need or questions.
Response from Grasshopper BankJul 12, 2024
Hi Aaron - Thank you for the 5-star review! Providing prompt and efficient service is very important to us, and we’re glad we could meet your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out!
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Brent B.
Jul 10, 2024
The speed at which my request was…
The speed at which my request was handled was awesome! I needed a document put together for another vendor and I had it fast which helped me get back to what I need to do run my business. Kudos to the grasshopper team and all the great processes you have put together
Response from Grasshopper BankJul 10, 2024
Hi Brent - Thank you so much for your kind words! We're thrilled to hear that our team could assist you quickly and efficiently. We understand how important it is for you to focus on running your business, and we're glad we could help streamline the process for you. Your kudos mean a lot to our team, and we’re committed to maintaining the high standards and processes that make experiences like yours possible. If you need anything else, please don't hesitate to reach out!
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Per S.
Jul 9, 2024
I had a very pleasant conversation with…
I had a very pleasant conversation with customer support. The wait time was OK and the service rep was personal, knowledgeable and nice.
Response from Grasshopper BankJul 10, 2024
Thank you for your feedback! We're delighted to hear that you had a pleasant experience with our Client Services team. Our goal is to provide knowledgeable, personal, and friendly service, and it's great to know we met your expectations. We appreciate your patience with the wait time and look forward to assisting you again in the future. If there's anything else we can do for you, please let us know!
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Jessica I.
Jul 4, 2024
Excellent product that serves my needs…
Excellent product that serves my needs and top notch customer service
Response from Grasshopper BankJul 10, 2024
Hi Jessica - Thank you so much for the review! We're thrilled to hear that our product meets your needs and that you've had a top-notch experience with our Client Services team. Client satisfaction is our top priority, and we're committed to continuing to providing a superior digital banking experience. If you have any further needs or questions, please don't hesitate to reach out!
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Phyllis P.
Jul 2, 2024
Helpful and reasonably prompt response…
Helpful and reasonably prompt response from chat assistant. Thanks!
Response from Grasshopper BankJul 11, 2024
Hi Phyllis - Thank you for the 5-star review! We're thrilled to hear that you found our chat assistant helpful and reasonably prompt. Your satisfaction is important to us, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out!
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