Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
grasshopper.bank
Website
grasshopper.bank
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Some things are nice. It's easy to set up and you get interest on your account. The app is good for the most part. Then there's some not so great things like long processing times for your money to clear sometimes up to a week. You can't do invoices through the app you have to go to the website. Just little inconveniences that lower the score
Response from Grasshopper BankSep 12, 2024
Hi Michael - Thank you for your feedback and for highlighting both positives and areas for improvement. We’re glad to hear that you find our account setup process and app user-friendly. We also appreciate your input regarding the invoicing feature. We’re constantly improving our digital tools, and your feedback will help us as we continue to evaluate how to make our services more convenient for you.
As it relates to our processing times, we are actively working on a solution to expedite funds availability for our clients without compromising the security and integrity of our platform. As a digital bank, security is one of our top priorities, and sometimes delays are essential to maintaining a safe environment for all. We appreciate your patience as we work to improve your experience!
ET
Erin T.
5 day holds on cashiers checks is not…
5 day holds on cashiers checks is not convenient. Makes zero sense.
Response from Grasshopper BankSep 10, 2024
Hi Erin - Thank you for your feedback! We understand how critical timely access to funds is, and we apologize for any inconvenience our funds availability policy has caused. As a digital bank, security is a top priority for us. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively working on a solution to expedite funds availability for our clients, while still maintaining the security and integrity of our platforms. We appreciate your patience and understanding as we work to improve this process and continue to maintain a safe digital banking environment for all.
CS
Chris S.
New Account Experience
Your bank has great online reviews and I look forward to utilizing your tools. However, it would be helpful to share/educate new business accounts with some unique things about your bank.
1. New accounts have extended holds on the funds. I should have kept my old bank account open during the transition, as the new account has impacted business operations and bill paying.
2. Grasshopper Bank has a different way of endorsing checks for remote deposit. I have never signed my personal signature on a business account check deposit and special wording has to be written or the deposit is rejected causing additional holds and delays. By the way, the special wording instruction is after you have already taken the picture and uploaded the check image, if you made a mistake it is too late as you cannot correct the deposited image.
3. There is something strange with Grasshopper's Debit Card that does not link with apps like Zelle, as it is not recognized as a US Bank debit card, this is concerning to me and I am not why this is happening, but I would like to be able to utilize Zelle.
4. Your customer service is responsive and professional, I appreciate their quick responses and guidance during this transition. I wish I didn't need to use it.
Response from Grasshopper BankAug 7, 2024
Hi Chris,
Thank you for taking the time to submit a review! We appreciate your detailed feedback and regret to hear that you are not satisfied with your digital banking experience. Regarding your concerns, we understand how critical timely access to funds is, and we apologize for any inconvenience our funds availability policy has caused. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively exploring ways to expedite these processes to better serve our clients.
Second, we sincerely apologize for any confusion regarding our remote deposit process. We recognize the importance of clear instructions and are actively working to optimize and improve our client resources, including remote deposits, integrations and the use of Plaid. For security reasons, we do not support Zelle. However, we have partnered with Plaid to provide clients with a safe way to connect their checking accounts to other modern payment apps. This partnership ensures your transactions remain secure while offering flexibility with other payment platforms.
Although your experience has been less than satisfactory, we are pleased to hear that our Client Services team has been responsive and professional during your transition. We strive to provide the best possible support, and we appreciate your patience and understanding as we continue to work diligently to improve our services and resources to better meet your needs.
Your satisfaction is important to us. If you have any further questions or need assistance, we’re here to help whenever you need it.
MA
Mikell A.
Quick Connection Rate, Disappointed by Awarness
I really like the quick connect rate. With how prevalent on your website you advertise full access to AutoBooks, I was disappointed that the rep did not seem to understand what I was talking about. He simply said I'm going to have to talk to AutoBooks and gave me their contact info.
Response from Grasshopper BankAug 2, 2024
Hi Mikell - Thank you for sharing your experience! We’re glad to hear that you appreciate the quick connection to Autobooks. While Autobooks is a valued partner of ours and built to be a part of your everyday digital banking experience, enrollment and product support are managed by their team.
We apologize for any confusion you may have experienced when speaking with our Client Services team. We understand how important it is for our clients to receive clear and accurate information, and we are continuously working to improve our client resources, including product usage guides, to better serve you.
If you have any further questions or need assistance, please don’t hesitate to reach out.
GL
Gabriel L.
So slow to transfer and deposit
The customer service, mobile app and online app is great. My only reason for downgrading the service is it takes so long to deposit and transfer money. It takes over a week for a check to clear and for money to transfer to/from the account. This is really long compared to other banks. Is there anything that can be done to speed things up? If so I would rate banking with you a 5.
Response from Grasshopper BankJun 14, 2024
Hi Gabriel - Thank you for your positive feedback regarding our apps and client service. We appreciate your candid comments about the deposit and transfer times, and we understand your concerns.
We are continually working to improve our services, including speeding up check clearing and money transfers. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively exploring ways to expedite these processes to better serve you.
Thank you for your patience and for bringing this to our attention. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.
MM
Mark M.
Pro/con
Negatives:
Low deposit limits
Positives:
Somewhat fast responses to questions and requests.
Response from Grasshopper BankMay 22, 2024
Hi Mark - Thank you for sharing your feedback! We appreciate your honest assessment and are glad to hear that our response times to questions and requests have met your expectations.
We understand your concern regarding deposit limits and are continuously working to improve our services. Your input is invaluable as we strive to enhance our offerings and better serve our clients.
If you have any specific suggestions or further concerns, please don't hesitate to reach out. We're here to help!
AP
Alyx P.
Online documentation is terrible and…
Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster.
Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it.
When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup.
Your great phone support may have prevented me from opening an account elsewhere.
Response from Grasshopper BankMay 1, 2024
Hi Alyx - Thank you for taking the time to provide us with your honest feedback. We sincerely apologize for the difficulties you experienced with our product resources. We strive to make our resources clear and easily accessible, and it seems we missed the mark in your case. Your comments are invaluable and we are already looking into improving our help center and content to better serve your needs.
BH
Brian H.
Easy Setup, but Issues
The setup for my business account was quite simple and the customer support response time is excellent. However, the website leaves a bit to be desired. I am fairly computer literate, but it is just not intuitive especially when trying to open a subaccount. I actually gave up trying and will just use my single account while I decide whether or not to stay with Grasshopper. Also, the time it takes for funds to show up in the account is unreasonable in this day and age. I understand Grasshopper is trying to protect itself, but 5 days for a mobile deposit is ridiculous.
Response from Grasshopper BankMay 1, 2024
Hi Brian - Thank you very much for your feedback. We’re glad to hear that setting up your business account was straightforward and that our Client Services team has been responsive to your needs. We aim to make all aspects of banking with us as seamless as possible.
We apologize for the frustration you’ve experienced with the functionality for opening subaccounts. We appreciate your pointing out these issues, and we are currently working on making enhancements to our platform to address this. Your input is crucial to us in these efforts.
