Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank reviews

Showing 308 reviews with 5 stars · Clear filters

Optimum Accounting L.
Aug 6, 2024
Polite Customer Service
Larry's patience in answering my question professionally was 5 star. He listened fully to my question and then finding an answer to my question.
Response from Grasshopper BankAug 7, 2024
Thank you for the 5-star review! We’re delighted to hear that Larry provided you with exceptional service, showing great patience and professionalism. It’s wonderful to know that he took the time to fully understand your question and provide a thorough answer. Larry is a valuable asset to our team, and we’re glad he could assist you so effectively. If you need any further assistance, please don’t hesitate to reach out!
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Kurt G.
Aug 2, 2024
Identity
All of my contacts with Grasshopper have been handled well and professionally
Response from Grasshopper BankAug 7, 2024
Hi Kurt - Thank you for taking the time to share your experience! We’re pleased to hear that all your interactions with our Client Services team have been managed efficiently and with professionalism. Providing excellent service is our top priority. If you need any further assistance or have any questions, please don’t hesitate to reach out!
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Ellen
Aug 2, 2024
I received a call back when I ran out…
I received a call back when I ran out of time. And the problem was fixed!
Response from Grasshopper BankAug 7, 2024
Hi Ellen - Thank you for the 5-star review! We’re glad to hear that our Client Services team followed up with you promptly and resolved the issue you were facing. Your satisfaction is important to us, and we’re here to help whenever you need it.
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Logan P.
Aug 1, 2024
Grasshopper truly supports the business first!
True, meaningful conversation to clarify holds on check deposits and the release of funds.
Response from Grasshopper BankAug 1, 2024
Hi Logan - Thank you for the 5-star review! We’re pleased to hear that you enjoyed the conversation with our Client Services team regarding holds on check deposits and the release of funds. Providing clear and helpful information is important to us, and we're glad we could assist you effectively.
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Sabrina L.
Jul 31, 2024
Customer service is lovely!
Customer service was lovely by contacting me via phone and email regarding a new transaction to confirm it was me safely making it. The customer service representative was very pleasant and fast. 5 stars so far!
Response from Grasshopper BankAug 1, 2024
Hi Sabrina - Thank you for taking the time to share your experience! We're thrilled to hear that you appreciated our Client Services team reaching out to verify your new transaction. Client satisfaction and security is a top priority of ours, and we're delighted to have earned your 5-star rating so far. If you need any further assistance, please don’t hesitate to reach out!
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Michael O.
Jul 27, 2024
Excellent experience!
Excellent experience!! I sure do appreciate it. This was the first time i had a hiccup and had to call and it was solved immediately and my agent was super friendly and really nice!!!
Response from Grasshopper BankJul 30, 2024
Hi Michael - Thank you for your enthusiastic feedback! It’s great to know that your first interaction with our phone-based support went smoothly and that your issue was resolved immediately. Your appreciation means a lot to us, and we're glad to hear that you had an excellent experience.
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gko
Jul 26, 2024
Very responsive team
Very responsive team, and helpful.
Response from Grasshopper BankJul 30, 2024
Thank you for taking the time to share your experience! We’re pleased to hear that you found our Client Services team to be very responsive and helpful. Client satisfaction is our top priority, and we’re glad we could assist you effectively.
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Nancy K.
Jul 24, 2024
Larry being clear and patient “showing”…
Larry being clear and patient “showing” me step-by-step how to retrieve my information. He had the Skill of listening and not talking down to me.
Response from Grasshopper BankJul 24, 2024
Hi Nancy - We’re thrilled to hear that Larry was able to guide you through retrieving your information with clarity and patience. It’s wonderful to know that his attentive listening and respectful approach made a difference in your digital banking experience! Client satisfaction is our priority. If you need any further help, we're always here to assist you.
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