Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankOct 7, 2023

Hi Ashton - We appreciate the feedback and are sorry to hear that your experience was less than satisfactory. However, our commitment to fraud prevention and security is paramount. We understand that this can be frustrating, and our decisions may be disappointing, but it is a necessary measure to protect our clients. We hope you can understand and find another bank that is a good fit for your business.

Response from Grasshopper BankApr 18, 2023

Hi Kent - We're truly sorry to hear that your experience has been less than satisfactory! We pride ourselves on our seamless digital account opening process, however, we also take account security very seriously. For your protection and ours, we have several precautionary measures in place to ensure the safety and integrity of our platforms. In some cases, applications may require manual review depending on a variety of factors, such as requests for additional documentation. We have looked into your situation further, and our records indicate that we have received the requested documentation, and your account is unlocked and fully operational. While this process may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe and hope that you will continue to use our services. If you would like to discuss your experience further or more information about our financial offerings that is not already listed on our website, we encourage to reach out to our Client Services team. For your convenience, we offer a number of ways to receive support. For more information about our account opening process, please visit https://www.grasshopper.bank/faqs/when-will-my-application-be-approved.