Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank reviews

Showing 94 reviews with 1 star · Clear filters

Knock Off K.
Jul 24, 2023
Horrible Unprofessional Business Practices
We are a new start up with an extremely clean record and we were not approved and told we could not know why due to security reasons. We have never been more offended. We have all held Wells Fargo/Wachovia/Bank of America accounts for decades. Grasshopper is not to be trusted if they will not share why they turn good hard working Americans down with out cause.
Response from Grasshopper BankOct 8, 2023
Thanks for the feedback. We're truly sorry to hear that you were not happy with your experience! We pride ourselves on our seamless digital account opening process, However, we take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although we were unable to offer you an account at this time, we hope you have found the right bank for your business.
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Jonathan G.
Jun 13, 2023
Terrible service
Terrible service. Long hold times on deposits. Escalation is poor. Liked the interest, but not worth it. Stay away!
Response from Grasshopper BankOct 8, 2023
Hi Jonathan - We are disappointed to hear that you were not satisfied with your experience! As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
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Muthu A.
Jun 8, 2023
Grasshopper Bank closed my startup…
Grasshopper Bank closed my startup business checking account for no reason after 3 weeks into it! I don't like these online banks. BSA team misunderstood probably because we are allowing people to play or trade with NFT. Total ignorance. Innovative ideas can't be misunderstood.
Response from Grasshopper BankOct 8, 2023
Hi Muthu - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
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Tim B.
Jun 1, 2023
Closed account and wouldn’t return…
Closed account and wouldn’t return funds. No explaination on why they closed it 2 months after opened and using. Horrible. What a waste of time and resources.
Response from Grasshopper BankOct 8, 2023
Hi Tim - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
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Elizabeth A.
May 29, 2023
The website will not allow me to add a…
The website will not allow me to add a payee. This was a problem over a year ago that was fixed, and it has become a problem again. I called customer support, and they could not help. It remains a problem, and I cannot make payments from my account.
Response from Grasshopper BankOct 10, 2023
Hi Elizabeth - We're sorry to hear about the technical issues you were facing with our online banking platform! Your experience is important to us, so we have investigated the issue further. According to our records, the issue was resolved, and you have full access to online banking. If we are mistaken, please contact Client Services, and we will promptly address any outstanding concerns you may have to ensure a smoother banking experience. We appreciate your patience and value your feedback.
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Chris
May 20, 2023
They closed my account!!
They closed my account because, like any small business does, I had payments made into the account from a client (Paying an invoice) and then I subsequently transferred money out to pay staff. This was considered suspicious by Grasshopper. Extremely poor, outsourced service for a bank that apparently doesn't understand how small businesses operate.
Response from Grasshopper BankOct 8, 2023
Hi Chris - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
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Grasshopper E.
May 1, 2023
Not for me but may be for you
I opened an account for my small business. After seeing the negative reviews, I immediately contacted a customer service rep. She was difficult to get a hold of as I wanted reassurance of no delays for my funds. The bank’s rep gave sketchy responses and the trustworthiness of the bank was not satisfactory or convincing. It’s hard to trust a bank with detailed financial mishandling reviews. Due to its reputation I cut my losses and parted ways with this institution. I didn’t give the institution a solid try so this bank could be a good fit for you. Just be cautious. They are quite forceful with ensuring that no bad reviews of them are online to little avail. They can report or “request more information”. You do not have to give them your PII.
Response from Grasshopper BankOct 8, 2023
Thanks for the feedback. We're sorry your experience did not meet your expectations. We take pride in providing the best possible digital banking experience, but realize it may not be the right fit for everyone. Although it didn't work out with us, we hope you have found the right fit for your business!
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Greg
Apr 26, 2023
Disorganized and unprofessional
After going back and forth with Grasshopper for more than a week, they rejected my application for a checking account, citing 'security reasons' and refusing to provide additional information. Throughout the process, the company was extremely disorganized and unprofessional. I am concerned that I have entrusted this company with personal and financial information and hope that I don't suffer any consequences for it. I highly recommend that you do not do business with this company.
Response from Grasshopper BankOct 8, 2023
Hi Greg - Thanks for the feedback. We're truly sorry to hear that you were not happy with your experience! We pride ourselves on our seamless digital account opening process. However, we take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although we were unable to offer you an account at this time, we hope you have found the right bank for your business.
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