Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankJun 27, 2024

Hi Tammy - Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience and appreciate you bringing this to our attention. We aim to support small businesses effectively and apologize for the delay you encountered with your transfer. While our website states 2-3 business days, certain transactions may be subject to additional verification, resulting in a hold. This measure is in place to ensure the security and integrity of our platforms. We understand your frustration and are continuously working to improve our processes. As a digital bank, we understand that we may not be the best fit for everyone. Although it did not work out with us, we hope you have found the right fit for your business!

Response from Grasshopper BankSep 25, 2024

Hi There - We appreciate your feedback and sincerely apologize for the frustration you’ve experienced. At Grasshopper, we take security very seriously and have several precautionary measures in place to ensure the safety and integrity of our platforms. This includes requesting due diligence documents about a business. According to our records, we did not receive the additional verification documents as requested. As a result, your account was moved to closure, and the funds were returned all within 8 business days. While this may be an inconvenience, these measures are intended to protect both our clients and our bank. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!

Response from Grasshopper BankSep 17, 2024

Hi Patricia - We regret to hear the dissatisfaction you have had with our services. At Grasshopper, we take the security of our clients and the integrity of our bank very seriously. As part of our process, we analyze and review a variety of factors when evaluating new accounts. These decisions are risk-based and are in place to protect both our clients and the bank from potential threats. We understand how this can be confusing given your financial background and long-standing business history, but these evaluations are not based on personal characteristics, but rather a range of criteria that could impact our risk assessments. Although it did not work out with us, we appreciate your understanding as we work to maintain a safe banking environment for all and hope you have found the right fit for your business.

Response from Grasshopper BankOct 7, 2023

Hi PJ - We're sorry your experience did not meet your expectations. We take pride in providing the best possible digital banking experience, but realize it may not be the right fit for everyone. Although it didn't work out with us, we're happy to hear that you have found the right fit for your business.

Response from Grasshopper BankOct 7, 2023

Thank you for the feedback. We value your perspective and would like to understand more about your experience, but we couldn't find any record of you with the name listed on this review. If you could submit our request for more information, so we can investigate this matter further, we would like the opportunity to get to the bottom of this.

Response from Grasshopper BankOct 7, 2023

Thank you for the feedback. We're sorry to hear that you were not satisfied with your experience. As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.

Response from Grasshopper BankOct 9, 2023

Hi Erica - We're truly sorry to hear that you were not happy with your experience! We take pride in our seamless digital account opening process, which allows you to submit an application, or save it to complete at a later date. Is it possible that the platform you are logging into is our application hub, and you did not fully submit an application? Upon checking our records, we could not locate any information about your interaction with our system using the name provided to submit this review. While we understand your frustration, we are unable to investigate this matter further. If you can provide more details by responding to our request for additional information, we would be happy to assist you.

Response from Grasshopper BankOct 9, 2023

Hi Michael - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business