Granero MovingReviews of graneromoving.com

I've already made several changes. However, there was absolutely differentiated pre- and post-move care, which made family planning much easier. Out of justice, I would like to make special mention of Ms. Vanessa Janaim, for her professionalism, attention and cordiality.

I was assisted by Vanessa Jalaim, impeccable service with quick responses and always updating each step of the process.

Fui atendido pela Vanessa Jalaim. A constante atenção dela foi fundamental para o sucesso da minha mudança. Funcionária diligente e que sempre me manteve informado do passo a passo de uma mudança internacional. Só tenho a agradecer. Se eu tivesse uma empresa, gostaria que meus funcionários trabalhassem como a Vanessa trabalha. Obrigado!!

Valeria was very professional and attentive. I highly recommend the company Granero for international transport

Coordinator Vanessa Jalaim is competent, experienced, helpful, she knows all procedures and deadlines. All team including packers and movers are very compromised.

JOB GA557464 The customer experience is absolutely terrible. 1. When Granero "quote" is really an "estimate" and is clearly mentioned in the small letters of Terms and conditions. They also mention "Granero Moving is not required to honor this estimate". You will need to pay the full quote prior to the packing day. 2. The moving coordinator refuses to make phone calls, not only with me as a customer, also with the second parties in charge of the move. This causes problems. Example: the crate for my table was not consider 1 day prior to the packing day. I can give you more concrete examples. ¿Why you hire people for customer service/ project coordination with zero communication skills? 3. I was so frustrated of not having communication that I looked at LinkedIn for contacts, I got the contact of Quality control manager, I started to copy her on the emails, but to be honest everything was the same. Is not a customer oriented company, they follow processes and guidelines no matter what. 4. The delivery date is not accurate at all. The date they give you is also an estimate, now I learned that your move is going to wait at the origin until they find a consolidated transportation, this can take more than a month, the customs etc etc. They never mention this before accepting the contract. 5. Only when they finally ship your move, Granero is able to know how much they will charge you. So expect an additional quote, in my case more than a 1200 USD. Probably you will be able to negotiate a little bit, but anyway you will pay extra. 6. If you are doing an international move, you know that the delivery date is very important, probably you will be renting a place to stay until your move arrive. Also you will need to confirm a moving date on your new place. Expect delays, and consider it in your budget. They really don't care about your situation. 7. Also when you receive the extra quote, you will receive the notification that, the delivery will not be organized until you pay. Granero give you the feeling that you are kidnaped. 8. The office is probably in in Florida, but the people operating is mainly in Brasil. When you phone to the call center for help they dont know who to call, so probably is outsource too. 9. They will reply to the review.. "We are sorry to hear that you had some inconvenience during your move" Standard for a quality complain. 10. I would be happy to talk with the owner about my experience, not with the quality or management team, there is no point doing that. They were aware of the situation and did absolutely nothing. 11. I don't want any compensation or claim anything. I just want to share my experience to prevent someone else from going through the same thing. Cheers.

A Vanessa foi super atenciosa, me alertando sobre os procedimentos, documentos e prazos. Além disso, resolveu os casos fortuitos que aconteceram na retirada e na entrega dos volumes.

Very good service. Vanessa is excellent.