Jennifer
Great Customer service prior to purchase but not as good after purchase
Exceptional customer service prior to purchase. However, once we purchased, it seemed as if we were not as important. A piece of furniture we ordered was damaged. When I returned it, they gave the a floor model from another store. It has damage as well but not as visible as the first piece. They were "looking for a replacement" but it has been 2 weeks and I have not heard from them since.
Response from Grand Home FurnishingsFeb 10, 2017
We apologize for the issues with your order. Could you please message us the name on the order, phone number, or invoice number? We will notify our service team and they will research the situation and contact you directly. Thank you, and our apologies again. Please email [email protected]



