grainwoodfurniture.comReviews of grainwoodfurniture.com

Don’t order from them, you will regret it! Horrible! Furniture had toxic fumes, made my throat dry and irritated. As soon as I took furniture out of my house, my throat started getting better. They claim they are within standards for VOCs but I doubt it. I’ve seen other reviews complaining about the smell too. At first I thought I could minimize VOCs by wiping down the furniture with a damp towel (did not help!), but when I wiped the stain literally came off!!! How cheap can this be. It comes from Brazil and I betting they cut corners and use cheap toxic stuff. Last thing is that these are not solid wood, it’s pieces of wood glued together. There are other issues like drawers don’t pull out all the way, drawers close hard etc but those are nothing compared to the poisonous fumes and off-gassing! They refused to allow return and refund.

I ordered the shaker table 44" in espresso (a color, not a drink). The whole ordering process was easy and the ecommerce workflow will send you an email with every status update. Even information about how the furniture gets manufactured. When I placed my order, a false fraud alarm came up, but Grain Wood Furniture solved this in no time. I like my table very much and the quality is superb.

I was looking for solid wood furniture, but everything I was finding was so expensive. Then I found Grain Wood Furniture. Our order arrived pretty quickly. My husband and I assembled everything. It was fairly simple. It did take some time for each piece, but while we were assembling it, my husband kept saying, "Wow, this is really solid! This is really high quality." He kept noticing how sturdy each piece is and was more impressed than he expected to be. One great thing is that they send extra screws / nails / bolts just in case one or two of them accidentally wanders off. The bedroom set really is beautiful! We got the Driftwood color and it has a peaceful, beachy feel, which was exactly what we wanted. The drawers open and close easily. Yes, it did take some time to assemble each piece, but it would have cost 3-4 times as much to get such high quality delivered already assembled. This furniture is worth the price and the time to assemble it. I can see this furniture lasting for decades and holding up well. Also during assembly I noticed one of the drawer sides was damaged. The wood was splitting quite badly. I sent an email to Grain Wood Furniture customer service about this problem, and WITHIN 33 MINUTES they had responded AND sent me an email confirmation for a replacement piece to be shipped to me. Excellent customer service! FWIW, I chose to wait a few months before writing a review to make sure that we still liked our furniture. We do! We love it! We are so happy that we chose this set from this company! I highly recommend Grain Wood Furniture!

Incredible quality with a great price tag!

We recently purchased a bed from Grainwoodfurniture and I realized only after opening it I had ordered the wrong size bed. Luckily I had all the packaging still in tact and was able to pack the bed parts back into the boxes. Grainwood organized the pickup of the wrong bed and I went online and ordered the correct bed. It arrived within the week. The bed was easy to set up and looks great. Grainwood refunded our money for the incorrect purchase within two weeks. I was very happy with their service and we really like the furniture.

I ordered a bedroom set including the shaker style 6 drawer dresser. Shame on me for not really looking at the height dimensions of the dresser, but I was totally mislead by the photos on the website that make it look like it's really about hip-level height, like a dresser you could put a mirror on. The photos have pictures low down to the dresser, making it look taller, but who would place a wall picture at about hip-level?! I started putting it together and realized it was very short. I had to return the entire set as I probably wouldn't find something to match the more unique finish colors. So then I lost the 20% stocking fee and I have to resell the dresser myself just because I opened it. Shame on me for not checking but very frustrating that the photos were not representative. Other people seem to like them, but it seems more like for a young child's dresser size. Or a gnome. Instructions for assembly also weren't that clear. Also, customer service is basically by email with no one to call so, while they are responsive, it's a half day to a day for each communication. I would give one star but the product does seem to provide an affordable all-wood product. Just measure out how it will look in your room and don't rely on the photos!

Great value for solid wood product with really fast shipping

Bought a bed on Amazon and it looked different to what was advertised and they would not take it back even though it was not put together. I had to buy another item for them to take it back. They held me to ransom! I hate this company so much. Such a horrible company. Sal the owner is so dishonest! Stay away from this company!!!!