GrabieReviews of grabieart.com

Super disappointed in this company; it feels they are deliberately misleading people to get purchases. I ordered the scrapbook box in September based on the fact they were heavily advertising the October box. These were new, daily ads I was getting. Turns out, they were advertising that box without having any intention of sending it- the "get the spooky box" ad was to get orders while they had every intention of sending the November box instead. I contacted the company about the cheap quality pens in the box not working and they refused to address the issue. They did say I could purchase other boxes from their store, though.

I would give this company a 0 if that was allowed. Terrible service, no communication at all. I have sent two emails and nonresponse. I purchased a kit on 10/4, it is now 10/19 and according to the tracking #, its still at a shipping facility in Los Angeles. Never, Never going go purchase from this company again. I am contacting my bank to inquire about a stop payment or refund. TERRIBLE!!

I ordered a past pack as well as an art club subscription that both have not arrived despite and giving Grabie enough time to charge me for a SECOND art club box when I haven’t even received the first box I tried contacting service thru email 3 times they have not responded and I even got a error message the first few time I have now canceled my subscription.

Super disappointed with this company. My order still hasn’t shipped and I haven’t gotten an answer from their customer service team. It takes a long time for their customer service to respond, if they do at all. I ordered a box a while ago and still nothing. Their website also has contradicting info. They still charge you for shipping even though their website advertises free shipping, they don’t ship out boxes on time even though the website says they will be shipped by a certain date, and they advertise themed boxes with content that doesn’t fall within the theme. Had high hopes but won’t be purchasing from them again.

I purchased a past scrapbooking box and when I received it, several of the items were substituted with items that do not fit in the theme. I purchased the box mainly for the dragonfly die cuts, and that was one of the items that was substituted. Such a bummer. I reached out to their service email and heard nothing. I then reached out on the “Contact Us” form on the website and still didn’t hear anything. I like the items that I got that were supposed to be in the box, but I’m so disappointed in the items that were substituted and with the lack of communication.

Grabie sent me high quality products to use in my art, junk and scrapbook journals. They sent me a wonderful variety of products that it will be a while before I need to order anything again.

Item delivered to a state hundreds of miles from me, no apologies, just rude responses and refused to refund. Immediately generated a phony tracking number that, to date, has never shown any movement for my so-called replacement item. They opted to defraud rather than deliver. Had to force PayPal to intervene and refund.

Buyers beware. I ordered an item and when it processed through my account it showed they took an extra 14 dollars more then what the receipt for the item was. When I contacted customer service they refused to fix this mistake. I had to turn them in to my bank as a fraud charge! Watch your account when ordering as it seems they like to overcharge and steal money.