GotobeatReviews of gotobeat.com

Very user friendly the platform. Bought tickets in literally a second and the costumer service was there when I needed help

I ordered tickets to an event through Gotobeat, and even on the day of the event there was no information that it had been cancelled. I only found out by checking directly with the singer, not from the company. I contacted Gotobeat by email, which is the only contact option they provide (there is no phone number), asking both whether the event was cancelled and how to obtain a refund. They never replied to any of my messages. Fortunately, I managed to get my money back through my bank, but this experience shows a complete lack of professionalism and customer care. There was no communication, no updates, and no response at all.. yet they are happy to take people’s money. I do not trust this company and would strongly advise others to be very careful before buying tickets through them.

No communication and a wasted trip I bought tickets for the Alex Velea & Antonia event through Gotobeat, and the entire experience was disappointing. When I arrived, the event was cancelled — and there was zero communication beforehand. No email, no text, nothing. It’s extremely unprofessional to leave customers in the dark like that. I travelled there, made plans around it, and only discovered the cancellation at the door. I’ve asked for a full refund, but honestly, this whole situation makes me question using Gotobeat again. Reliable communication should be the bare minimum.

I booked tickets for the Alex Velea & Antonia event through Gotobeat. The event ended up being cancelled, and although they did send communication, I unfortunately didn’t receive the email. Because of that, I only found out when I got to the venue, which was really disappointing. On the positive side, once I contacted them, they processed my refund quickly and were polite throughout the process. I appreciated how easy the refund was. Overall, it was an inconvenient situation, but their customer support was good. I hope future cancellations or changes are communicated in a way that reaches every ticket holder.

Svet, Head of BizDev at Gotobeat, has created a wave for the community in London by regularly hosting newly discovered talent, as well as established names from Bulgaria and Europe's top music and artistic scene. Grafa's concert raised the bar and I am excited to see who's coming next!

Best events around London!

Gotobeat is a breath of fresh air in the live events scene. They're not just promoters, they're genuine music lovers who get the details right.Their events are flawlessly organized, with a friendly, professional staff that makes everyone feel welcome. Amazing Atmosphere,In short, they host more than just shows, they create heartfelt, perfectly experiences. Cannot wait for the next.

I’ve discovered so many great new artists through their shows, always a good vibe, cool venues, and really well-organised. You can tell the team actually cares about live music and wants people to have a good time. Tickets are easy to get, prices are super fair, and every event I’ve been to has had amazing energy. It’s such a nice mix of upcoming talent and proper music fans 🔥 Honestly can’t recommend them enough if you’re into discovering new artists or just want a fun night out with good music. Keep doing what you’re doing! 🎶🔥