John W.
Paid but received no ticket
Paid but received no ticket. Queriedby email (no contact phone number) - no response! After posting a 1 star review the guys at GoToBeat have responded and refunded and promised to look into the issue so as to make sure it does not happen to anyone else in future. Really appreciate the quick response.
Response from GotobeatMay 6, 2025
Hey John! I am very sorry to hear about this issue. I have followed up with our customer services team to make sure this doesn't happen again, I have also refunded your ticket for the show. From our side we can see the ticket was sent to your email on the date of purchase however a technical issue could have meant it is showing wrong on our side. Again I will make sure this is resolved going forward. Sorry for this issue John and I hope we can restore your confidence in our site.