Alexandra P.
Extremely poor communication and unreliable service
I ordered tickets to an event through Gotobeat, and even on the day of the event there was no information that it had been cancelled. I only found out by checking directly with the singer, not from the company. I contacted Gotobeat by email, which is the only contact option they provide (there is no phone number), asking both whether the event was cancelled and how to obtain a refund. They never replied to any of my messages. Fortunately, I managed to get my money back through my bank, but this experience shows a complete lack of professionalism and customer care. There was no communication, no updates, and no response at all.. yet they are happy to take people’s money. I do not trust this company and would strongly advise others to be very careful before buying tickets through them.
Response from GotobeatJan 24, 2026
Dear Alexandra, Thank you for your review. We’re sorry that your experience felt frustrating — we fully understand how disappointing it can be when an event is cancelled. We genuinely care about our customers and take communication and refunds very seriously, so we’d like to clarify a few important points: When an event is cancelled, all refunds are processed automatically, with 100% of ticket holders refunded. No action is required from customers — this is a standard procedure on our platform. We have carefully checked our systems and ticketing records, and we cannot find your name or email associated with any tickets for the event in question. For this reason, we are unsure whether your review refers to an event actually produced or ticketed by Gotobeat. We have also reviewed our inboxes and support channels and found no record of messages from your email address. This suggests that your enquiry may not have reached us, but it was not ignored. Once a cancellation is officially confirmed by the artist’s team, we notify all registered ticket holders by email and update our official channels. Unfortunately, cancellations are sometimes communicated late by artists or their teams, which can impact timing — but we act immediately once confirmation is received. We are, of course, happy to investigate this properly. If you contact us at [email protected] with your order details (event name and booking reference), we will review the case in full and clarify the situation. Best regards, Gotobeat Team