GotobeatReviews of gotobeat.com

Disappointing experience overall. The event was postponed/cancelled and I only received a partial refund because the company retained the booking/service fees. While this may be stated in their terms and conditions, I personally do not think it is fair to charge customers fees for an event they ultimately could not attend due to circumstances outside their control. Customer support did respond and explain the policy before processing the refund, so I appreciate the communication. However, I still disagree with the refund policy itself and found the overall experience frustrating. I would recommend that customers read the refund terms carefully before purchasing tickets.

I booked tickets for the Alex Velea & Antonia event through Gotobeat. The event ended up being cancelled, and although they did send communication, I unfortunately didn’t receive the email. Because of that, I only found out when I got to the venue, which was really disappointing. On the positive side, once I contacted them, they processed my refund quickly and were polite throughout the process. I appreciated how easy the refund was. Overall, it was an inconvenient situation, but their customer support was good. I hope future cancellations or changes are communicated in a way that reaches every ticket holder.

Paid but received no ticket. Queriedby email (no contact phone number) - no response! After posting a 1 star review the guys at GoToBeat have responded and refunded and promised to look into the issue so as to make sure it does not happen to anyone else in future. Really appreciate the quick response.