Kawaii World StoreReviews of gotamochi.com

I have made an order to Gotamochi Kawaii Shop for almost USD 210 and paid last October 25, 2020. At first the seller "Annie Chung" is very responsive to my email and even provided me with 3 tracking numbers for my order. She explained that she divided it to avoid me being charge for tax which I do appreciate. Have been waiting for so long and been tracking the package and to my dismay, it was returned to the seller this January 2021 (as per the last tracking update). I message the seller and told her in my email that the package was returned to them and that if they cannot send it to me then I request a refund. Then they stop responding to my emails until now I am still waiting. I hate to say this but they are just bunches of scammers out there. Unfortunately, it was very late until I saw the negative reviews about Gotamochi Kawaii Shop. The sad thing is that the items are not only mine but for my officemates also.

Same as all the other reviews. At least got some goods but they were not what I ordered. No comms. No refund, no replacements.

I ordered from here November 26th and still haven’t received anything not a tracking number NOTHING, ITS BEEN ALMOST 4 MONTHS. I emailed them 3 times and no response, better save your money and order somewhere else

My order was wrong and they have not gotten back to me about it even though they say 1 business day. Then, their merchandise is not authentic and not good quality like they say. They also were making unauthorized purchases from my card that I had no idea about. DO NOT ORDER FROM HERE.

I ordered a couple of items, a few months ago. I did not receive any of my items to this day. There is no legit customer service number either. VERY disappointing.

I ordered over a month ago. I never got any email or shipping confirmation. After ignoring my first email, I finally got a response that my items would ship within 1-2 days and I would receive a shipping notice...which never came. My 3rd email was once again ignored. I will be reporting this as a fraudulent charge on my credit card.

So far I ordered a couple weeks ago it hasn’t came yet and the shipping is taking very long

I am happy with my purchase, i bought a love yourself tour hoodie. It came in today after a month and one week, i wasn't sure if it was coming but now that it is here i am very happy. Might buy from here again, just was annoyed by how long it took to get here. :)