Kawaii World StoreReviews of gotamochi.com

It’s been 6 weeks and I have yet to heard back from the company or receive my large purchase. The tracking number doesn’t work. Terrible service. I will have to contact my bank to reverse my payment. They have HORRIBLE customer service.

i only got on of the tracking numbers and it was for the hoodie, but i haven't got the tracking number for the crystal cards i been emailing if i can get my other tracking number or if i can get news about my order but i havent got a email back, i hope i get it cause my sis give me the stuff it was my present i pray to god that i get it... Update:so i been taking care of my tracking and i been getting updates about where my package and which state is it on today they send my a message about my package being in Las Vegas so i pray to god that it comes. But i haven't got a respond about my other order :(

Hi! I cant exactly write a review on my purchase but I made this order in December 11, and it’s January 4 which I do get updates on my order and it’s supposed to arrive soon. I’ll update on the product. I ordered a bts concert jacket and hope it’s good quality. Other wise i will let you all know if anything. If your impatient don’t order from the website since it does take a month of shipping.

I spent £35 on a product, I email multiple times asking if it had been shipped and how long at would take to arrive as it was for a birthday, they never replied to my emails and the product never arrived, I couldn’t even get my money back. DO NOT BUY FROM THIS WEBSITE!

This holiday season like past, I signed up for a charity to give gifts for children in DSS care. I got a list fro a 14 year old girl and she wanted a BTS hoddie from Gotamochi Kawaii Shop. I should have known better and rea searched the sight before I sent them $50. Luckily I realized the scam in time and quickly found a replacement from Amazon to save her Christmas. Now I am fighting with the CC company to reverse the charges, because I still haven’t received the merchandise after ordering it on Nov15th. I also repeatedly contacted their support email (no phone number) several times without any response. If I could I would give it zero stars. Chinese SCAM Facebook/Instagram site. Save your time and hard earned money!

I emailed them MULTIPLE times asking if my package has even shipped out yet because it’s been literally weeks since I placed the order also their tracking site is garbage! I even ordered it a month and half in advance thinking it’ll arrive a few weeks before Christmas but nope it arrived a week after. The quality of the Bts hoodie was trash too. If you don’t want to be disappointed avoid this place.

I wish there were negative numbers! I Ordered a couple of items on December 7 and the amount was immediately charged to my credit card. It is now Dec 28 and no sign of the package, The 17TRACK tracking app says the origin Post was preparing shipment on Dec 20 ! in other words .. order now if you want your package for next Christmas ... BETTER YET DO NOT BUY ANYTHING FROM THESE CLOWNS

Please take my advice to not get scam, give it a useful like pleas 🌙 ;)