Kawaii World StoreReviews of gotamochi.com

I ordered a jumper back in August, it hasn’t arrived yet and it’s the end of the year. So no item in 4 months. They ignore emails and there’s no other way to reach them. Avoid. I’m sooo disappointed!

I was completely scammed by this online retailer , I order two Rilakkuma stuffed plushes for 75.00 , pictures showed an authentic product complete with tags - what was sent was a complete joke- a knock off so bad I had an honest laugh before calling my bank and reporting a scam . I also emailed and posted a comparison of the item sent and the one advertised as well as the actual branded product I happen to have ( this fake was the exact same price as the authentic piece) it was also literally falling apart - stuffing leaking out and loose threads everywhere right after pulling out of the crumbled ball of tape they had the nerve to send it in .

So I ordered my thigh high socks and I didn’t think of the website much. I ordered and was expected to receive my socks between 1-2 weeks. I counted the days for it to come and nothing came. That’s when I searched on the internet for reviews and that’s when I realized many people had gotten scammed. Since I paid with debit I was really hoping for my socks to come in. A month and 4 days later they arrived but the size of what they were supposed to be was WAY smaller. I ordered “thigh” high socks and the socks reach up to my calf.

Ordered back in July and now it is December and still no order. The tracking info has not been updated since I made the order and emailing them doesn’t help since they seldom answer. I don’t think I will be getting a refund.

We have received our tracking nr but not able to track as it does not go to any website. Been emailing them with no reply for days. Beginning to think this website is a scam!!

The chimmy plushy was just as it looks in the photos, arrived on time. My daughter is a huge BTS fan and she absolutely loved it! Will definitely buy again. Thank you!

Item took 5 weeks to arrive. Emailed repeatedly for update and heard nothing. Item arrived yesterday and it's NOTHING like the photo! I bought the J-Hope shirt from the BTS range and the design on the item that arrived actually looks pixelated. Material, cut colour of t shirt are all wrong, it's not even close. So disappointed because I was looking forward to wearing it. Now on the phone to bank to try and get my money back. Please don't waste your money!

Gotamochi is a scam. To anyone else who has fallen victim - if you paid via PayPal, you may be able to get your money back by opening a dispute, BUT YOU MUST DO THIS WITHIN 6 MONTHS. I never received my order. At first they replied to my emails with generic reassurances that “we’ll forward the issue to our logistics team”. Then, after about 5 months, they stopped replying altogether. I wish I’d looked at TrustPilot reviews before ordering, but the website looked so professional, I just didn’t think it could be a scam. Please don’t let them steal your money like they stole mine.