Kawaii World StoreKawaii World Store - Kawaii & Harajuku Store
Kawaii World Store (gotamochi.com) has 180 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Professional Organizations · New York, New York
Excellent
Professional Organizations · New York, New York
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Professional Organizations · New York, New York
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Professional Organizations · Brooklyn, New York
Excellent
180 approved reviews, newest moderated first
Stacey A.
I ordered 6 pair of BTS pajamas. While the shipping did take a while when I received the order there was one pair of pjs that was not the correct character. I immediately contacted the company and received communication within a few hours. After a few emails my correct pajamas were on their way! Thank you so much for a quick response and fixing the issue!
Lulu P.
My order never arrived. I sent countless messages with no answer. Definitely got scammed.
Megan M.
The quality of the items is honestly just crap, I do like the masks there though.
Felicidad B.
Wanted to give negative stars!!! Ordered several items since October and now it is 3 months after and another year, and have not received ANYTHING!!! Heard back from Annie Chung on Dec promising merchandise will arrive, but almost another month after and still no merchandise! Do not need merchandise anymore since BTS concert and Christmas is over!!!
Cassiie B.
I was really worried after I made the purchase because I didn't read the reviews but once I did I got nervous. I ordered my chimmy on Nov 29th and received it on Dec 16th. It looks just like the picture and the seller kept me updated and responded really fast! I don't know if I will order from here again but I'm happy it came. A little loose thread but nothing major. Thank you!
Grace K.
I placed an order for pyjamas for a friends birthday present over two months ago and have still not received them or any shipping updates whatsoever. i have emailed the company multiple times but get the same response. i have been demanding a full refund but have still received nothing from this. i am resulting to writing a negative review of my experience and highly recommend NOT ever shopping from gotamochi. poor customer service, poor absolutely everything i am extremely dissatisfied with this company. never ever ordering from here again. total scam.
Sally R.
I ordered a phone case in October for delivery in the UK, still have not received it and now we are in November I have sent 5 emails and no reply from then will never order from them again
Emily M.
poor quality clothing and scam like customer service