Kawaii World StoreReviews of gotamochi.com

I placed an order back in mid May and still have not received it! It's been almost 5 whole months! Will never buy from them again.

I made an $80 purchase, luckily through Paypal, in April and never received my items. I sent multiple emails and contacted customer service and never got a response back. I filed a dispute through Paypal and got my money back thankfully.

Ordered a hoodie from Gotamochi and it never arrived. They're avoiding giving me a refund. AVOID.

I ordered 4 items from this online store back in April (more than 4 months ago) and have only received 2 items to date. The first 2 items were a sweatshirt and a face mask and took almost 2 months to arrive. The other 2 items are a jacket and some photocards which have never arrived. I email them for a refund on my undelivered and no responses. Items are fake merch (hence the attractive prices). My undelivered items were $50 worth so that is now likely down the drain. Do not buy from them. Will not recommend and want to make sure others do not fall for the same mistake I made.

Be careful before ordering from this website. Their customer service is non existent. I ordered goods worth over $100( via PayPal, thank goodness) from England and never received them or any shipping information. I tried numerous emails which were never replied to . I even wrote a letter and addressed it to the Canadian address on the website. It was returned by Canadian postal service as unknown. I was not going to get caught up with expensive international phone calls so I ended up opening up a disputed on the PayPal website. For any one who is experiencing the same problem this was very easy to do . Just go to the Resolutions Centre on PayPal and enter the information that they request. Other banks may have the same system in place. My money was refunded to me by PayPal. Thank you PayPal!!

Heard good things but my experience was awful. Couple years ago I got my first pay check at my new job and I bought a warriors windbreaker (that Taehyung from BTS had worn) and the transaction went through okay and I got my order confirmation. THAT WAS IT. I emailed and nothing, I even DM’d them and after about a week/ a week and a half they blocked me on Instagram ! I wasn’t getting any responses from their live chat and it never came nor did I get a refund after asking for one.

I brought an Army Bomb Ver.4 MOTS Special Edition for 80€. After 6 weeks (to Europe) it finally came. But it turned out to be another version (ver.3) and it is also a fake one. Even on the website it said to be a official one (since it was my first order, and definitely my last, I thought it was real). I haven’t contacted the costumer service like others so I can’t say anything about it. I‘m really disappointed because I got another version and a fake one for 80 (!) euro. I could have bought a fake one on Amazon too and it would only cost 30-40€. Please don’t shop here and buy on another (trustful) site.

The quality is THE WORST. The design is blurry and out of focus. It looks like someone printed out a picture of bts on paper, cut it out, and glued it onto a shirt. 0/10 would NEVER recommend. Contacted customer service and was told I received the “correct” product and they’re sorry I don’t like the quality but that it matches the description and I will get no refund or be able to return it.