GoSkydiveReviews of goskydive.com

I had the 15000ft skydive yesterday. It was the most amazing experience. I felt at ease and safe with the skydiving team. I will defiantly be diving again in the future

As the title suggests a terrible experience all around. My wife purchased a voucher as a gift for me. I’ve booked this twice and on both occasions the jump was cancelled at the last minute despite the weather being brilliant. Accommodation, travel costs and loss of work costs incurred on each booking. Wanted to avoid another wasted journey and associated cost. I also have planned surgery on the horizon for me so it’s unlikely I’ll meet the voucher expiration date, so I requested a refund. Was told by Emma that there will be no refund under any circumstances. Emma, who is meant to be a customer service representative, then hung up on me! So I called Joshua the manager who repeatedly said the same - “no refund, but we may be able to extend it”. No acknowledgment or apology for the previous experience with Emma’s behaviour. Emailed Gordon Blamire the founder and MD to which I received a reply from Joshua, and this time he decided to defend their actions and poor customer service. Clearly the MD of the company doesn’t wish to waste his time replying to his customers and instead prefers to fob me off to Joshua who in fact has the title of Sales Manager - no surprise he doesn’t want to give you your money back. Clearly this poor customer attitude stems right from the top. At no point have I ever received the impression that anyone at GoSkydive really wanted to resolve this issue or meet in the middle in any way whatsoever. They simply do not care about their customers. They have your money and they’re willing to do whatever it takes to keep it. From reading many of the reviews it is obvious that I’m not the only one who feels this way. It is my hope that any future customers do their research and read all the deserved terrible reviews this company has received. Every single one of them have resonated with me and my experience. GoSkyDive clearly do not care, and in an age where customer service is paramount, I’ll be interested to see how long this business model survives, especially a business that is required to instil, care, trust and confidence in the very people who are about to jump out of an aeroplane with them. Don’t waste your money. They don’t deserve it and you’ll be cheated and scammed.

Never thought jumping 10,000ft could feel so safe ❤️ I bought a 10,000ft Sky Dive for my husband for Christmas. The purchase process was incredibly easy, and the team that helped with the booking were so incredibly helpful. Little did I know that my husband would purchase an experience for me too... On the day, we genuinely could not have asked for a better experience. The team are some of the friendliest, kindest, funny, inspiring people I've met - and it helps they're also INCREDIBLY cool. I genuinely couldn't believe how safe I was made to feel, and every step of the experience felt safe, secure and in control. The biggest shout out to Gary C who accompanied me as my tandem instructor and absolutely made the experience, with calm kindness and a brilliant sense of humour, and cameraman Jamie captured footage beyond what I could've dreamt of. If you've ever considered going for it - book with Go Skydive - feel the fear and do it anyway, you'll be in GREAT hands.

Completed my first 10000 ft skydive yesterday for Alzheimer’s Society at Old Sarum. Honestly struggling to did the right words to describe - it was mind blowing and the adrenaline rush was unreal. I can see how you might get addicted. It was well organised, everyone was friendly and the whole thing went to plan. I paid extra for the media bundle which came through before I even got home. Seemed a lot of money at the time but absolutely worth it. A very special THANK YOU to the legend that is Mias. I felt safe, he put me at ease and his enthusiasm was spot on. I’m so sorry I can’t remember the guy’s name with the freefall cam but he was amazing too. Absolutely would recommend this to anyone and everyone

I completed my 15k tandem at Salisbury branch and I must say, this is a very busy place. Lots of people doing skydive that day and every member of the team has allocated task, they work as a team and they are amazing. Place runs like a clock and everyone is kind and caring. My instructor was Matt, despite I was his 9th jump of the day, he was still excited to talk to me and even smiling on the camera giving me great pictures and videos. It was my first time so I was obviously little worried, but he guided me and reassured me step by step, so eventually I trusted him with my life. I'm still buzzing from my experience, I will definitely to it again in the same place and I will always recommend goskydive, they are all amazing!!!

Completed a 10,000ft jump last week - THE best experience of my life, all of the instructors were amazing especially Alex who I took my jump with & Harry who video'd, if youre even considering doing this.. GO FOR IT!! Life changing

I completed a tandem jump this morning with Janos Leszko at Headcorn Aerodrome and it was a truly amazing experience!. All of the team were helpful, welcoming and fun. All made me feel very welcome and accommodated for my hearing issues, making me feel very at ease. Shout out to Janos, (who due to weather conditions and rushing to get as many people up before the winds came) wasn't able to introduce himself to me until just before entering the plane but was very welcoming and kind, explaining everything clearly and loudly for me to understand. I also chose the full video package and was very happy with how this was handled. Again everything was explained clearly and they did their best to get lots of footage for me. I would not hesitate to come back again!

While the skydive experience was excellent, it's hard to score the company properly given I am still waiting to receive the media package I paid £119 for. GoSkyDive's website suggests this will be received within 2 hours of your jump, however I am yet to receive mine 9 days after I jumped. I've emailed them 4 times now and simply get a stock response of "we appreciate you raising this, it is with our media team". At present I have wasted over £100 and am getting increasingly frustrated. Update: after 13 days of waiting I've now received my media and I'll give GoSkyDive this - it was worth the wait. It's such a shame this wasn't provided without me having to spend time and energy chasing, as otherwise the whole experience was excellent. Moving my score up to 4* but would caution that if you do go for the media package, be prepared to chase for it.