Gorilla CasesReviews of gorillacasestore.com

I ordered a case and they sent me the wrong color. When I emailed them letting me know they never got back to me. I followed up with them and they still haven't gotten back to me. Don't order from them!!!

I placed an order and we are going on 5 months and still nothing. All I get is .... your item is on its way. I asked for a refund and they won't help me. I have been emailing them for an update as the USPS has no indication of a shipping number. Worst customer service ever.

Like many others here, I received the wrong item and the company ghosted me and then hid behind a "no return" policy when charge was disputed through PayPal. Unrealistic demands for "expert evaluation of the product" were used to run out the clock on the dispute. Avoid at all costs.

Sent me wrong item. Sent them a pic, they ackowledged they sent me wrong case said the would send me the correct case. Then ghosted me. Had to dispute sale with Visa

Total scam. I was sent a case that was clearly not what I ordered. Attempted to return for the appropriate item. Kept getting "it's on the way" replies. That was over a month ago. Do not waste your money with these people.

DON'T BUY FROM THIS COMPANY they send you the wrong items and you never get a hold of their inexistent customer service. Plain and simple they steal your money.

Fraudulent company that sells items off amazon for twice as much and advertises them as "Gorilla Cases". They do not respond to emails and refused to follow their own return policy (on the Shop App). They are NOT accredited company by the BBB and have an F grading as their are endless complaints about their service. I have reported them to the FTC and a credit card company. Just buy their items from amazon and stay away from this company.

DO NOT ORDER CASES OFF THEIR WEBSITE!! I just got a phone case for my partner--dropped $38 on it on SSDI which is a big purchase for me--and even though it says it's for the Pixel, the case is so big it slides around inside leaving the camera to have little black bars around the side at times. He hates it. It makes his big bulky phone an extra 1/2" bigger for no reason. BUT YOU CAN'T RETURN IT!! THE COMPANY DOESN'T ACCEPT RETURNS & VOIDS ALL EXCHANGES ONCE THE CASE IS OPEN. It's robbery & false advertisement which is why they refuse to accept returns & give the "phone cases are gross" excuse. If they don't want to deal with "gross" cases that's fine but they have unsatisfied customers. I will never order from them again. This is why people shop at Amazon & not other vendors. THEY SUCK!!