Gorilla CasesReviews of gorillacasestore.com

⚠️ DO NOT BUY FROM GORILLA CASES SCAM!!! YOU WILL NOT GET YOUR MONEY BACK!! WARNING.....

Horrible service don’t order anything from gorilla cases. I purchased a phone case from them. I received the wrong size and color case of what I ordered plus it came from Amazon. I didn’t want tub but it from Amazon so I bought it through gorilla cases instead. Tried calling no answer and sent multiple emails like 10 or so all in a couple weeks. I only heard from them once saying they would look into it but haven’t heard from them since. Don’t buy from them horrible service.

Zero experience, hate this company I did not receive ,y order which is iPhone13 pro max case quantity 2 which I paid almost 120 euro high is huge for me. So stop buying things from this website. They dont respond you back. Even they do thyroid don’t have any so,utuin

Ordered an iPhone 13 Pro Max case in pink on 08/17/21. Kept watching for my item to be shipped. Received the phone and had no case. I was emailing back and forth with James for over a month asking about my order. The few responses I got were barely English. I went back into their website and while trying to figure out my options, inadvertently ordered a duplicate case (don’t play around on unfamiliar websites when half asleep). As soon as I realized it, I immediately contacted them via e-mail to please refund my money for the duplicate order. Received a response asking me what happened. I responded. The next response I got was saying they’d look into it and get back to me the next day. That was 10/24/21. Never heard back, despite multiple emails to the help e-mail address. Filed a complaint with my bank for the duplicate. Suddenly, within 2 days, I was notified BOTH cases were shipping. I emailed again asking to please stop the duplicate from shipping and refund me. No response. Well. After 2 months, I received both cases…in BLACK. I’ve emailed multiple times asking to return the cases, get a refund for one, and to please send me the case I ordered: pink. I’ve never experienced anything quite like this. I’m going to have to contact my bank and file a fraud complaint since this company refuses to make it right. Update: Filing disputes with CC company and bank. Not only did I get the wrong color, this case is just rubber. It’s not Magsafe as advertised. I’m not even sure what brand it is because there’s no brand listed anywhere on the box! They continue to refuse to respond to me, so I’ll likely be filing a fraud complaint with the FTC as well. This company should be shut down.

Absolute worst company in the world! Don’t believe me read other reviews. -no customer service -no shipping info -no emails -shipped via Amazon -wrong case -wrong size -wrong everything

Horrid company. I ordered a case for my Samsung Note 20 Ultra... Never arrived. I spent several days trying to use their chat to no avail... Ended up having to email. The staff there is utterly useless. Even though I included screen shots of the invoice, they still got it wrong. The cheap case my son received was delivered (though it is a very sub par product) is the invoice they worked from even though I did not include it in my communication. They even followed up with a mind numbingly inept response that it is what I "encoded on the shipping address", even though the receipt they referenced was for a separate order. I have had to cancel this purchase and will make sure to let others know how sub par this company is. Sad really... I had purchased 2 products and might have looked for more had Gorilla Cases sent a quality product and delivered everything.

I ordered a case on 7-31-21. Never heard back on shipping so I cancelled order via email on 8-6-21. Gorilla case store ordered the case from Amazon on 8-11-21. I received case on 8-18-21. I requested returning 8-19-21 per Goillacasestore instructions via email. Received one response back asking why and I responded 8/19 saying I had previously cancelled order and ordered an otterbox. 8/21 received an "updated shipping info email". As of 8/24, have not received a return requested response from gorillacasestore.

I ordered a Gorilla glass protector for my note 9 and never received a tracking number. I finally received my product, and it was for a note 8, and it was some Chinese knock-off fake glass. After asking for a refund, James from gorilla glass sent me a msg that the cases are miss labeled... Yeah, ok, I'll try it on my phone. Well, guess what. It doesn't cover correctly and fell off after 6hrs! Also, If you order from their site, you'll receive it from Amazon, but it won't register with amazon... Update to my review - I just received the correct screen protector that I ordered. So I'll adjust my rating to 3 stars