Gorilla CasesReviews of gorillacasestore.com

No customer service. They don't say as you buy it that they have no returns. The case i purchase doesn't cover most of the phone. Not worth the cost.

Purchased a case for a Samsung Note 20 and paid for 13th August. After a month contacted and said I had not received, got a response saying " case has been shipped" asked for shipping details and tracking and never got a reply. Sent many emails most have gone unanswered, asked for a refund, no apology no offer to resend, just a reply saying item shipped. 4 months on still sending messages and get a reply item shipped dont understand problem. What a joke stay clear of these scammers. Why take money even if out of buisness.

I recieved the wrong case and they would not respond to any emails or answer a phone. When I filed a charge back they threatened to sue me not send me what Iordered. Pathetic! Here is the email. We sent you the correct cases that, you ordered, we just got the dispute.  Now here's what will happen: we are going to give you 1 week to withdrawal, the dispute and send the proper proof.  What you did is called chargeback fraud, we will not tolerate it. So next week, we are going to small claims court in the state of OHIO, and we are going to file a civil complaint for the amount of $500. This is for damages and you will have to show up and argue your case with a judge present, if you do not show up, most people don't then we will get a default judgement. I suggest you do the proper research, also this was in the terms and conditions that you agreed to.

Horrible company and absent customer service!!!! Ordered a case at the beginning of July and still have not received. I have not even received a tracking number even though they say it has shipped. I have contacted them numerous times to get an itemized receipt sent to me for the monies paid as I am refuting the charges with my credit card company for items not received. They haven't even replied to those emails!!!! Fraudulent company!!! DO NOT ORDER FROM THIS COMPANY!!!!

Terrible service! Ordered a case over two months and it was shipped and sent back to sender because they mailed to the wrong place. Still waiting for them to reship. customer service takes forever to respond and are clueless to what they are doing.DO NOT BUY FROM THIS THESE GUYS!!! you have been warned.